Monarch Transport Group IncReviews of monarchtg.com

I booked the Bike for shipment, they delivered without any scratch or damage. The service is really great. I defiantly recommend them for future service. Thank you, Raghuram .J

Monarch arranged the pickup of my bike from Florida to California. It took 5 days to travel 2300 miles. It showed up in great condition. Sabrina was personable, extremely helpful through the process & fantastic to work with. I would work with them again.

I was a bit leery when i read some of the reviews after i signed on. However, they did a splendid job. It took a while to arrange especially as they are on east coast where diesel cost $3/gal and California is $5/gal. So they had to jump through hoops to get me service. But they did their job admirably.

This company lied about the service on 2 occasions. First, tell me the transport of my motorcycle would happen by Thursday or Friday (03/06/2026) the latest. No word from them until I asked them to cancel the service and refund my deposit. I advised them in my first communication that no one would be at the house after Saturday. I get a call on Thursday that the pick-up would be Friday as promised, but the fee would be $200 more. They gave the name and number of the real transport company. I called and they told me the pickup is scheduled for Monday. I called back Monarch and told them to cancel as no one would be there for the pickup as indicated at least 3 times with them on the phone.

I had the same experience as a previous recent reviewer. The first shipper fell through, which put me in a panic. Monarch was able to find another shipper, but the price was $250 more than the first one. Ouch. Wasn’t expecting that. Failure of shipper to come through was in no way my fault!The shipper who did show up was courteous and efficient. But take my advice: definitely shop around before you make a choice in shippers.

quoted price ./ then raised it

Monarch did their job in finding me a reliable and well-priced carrier in a short amount of time. The carrier required a modest price increase from Monarch’s original estimate, but total price was $180 less than closest estimate. Carrier was super professional. I offered to meet him at a convenient truck stop and I recommend this to others.

My biggest gripe is lack of communication. I paid a $300 fee for “same day pickup” which did not materialize. I put the order in on Wednesday at 1pm with the promise from my dispatcher that it would happen Thursday. He stopped texting me at noon on Thursday and refused to answer any questions. I didn’t even blow him up, three questions spaced 2 hours apart, just asking what to expect so I can plan because I was stranded in a city 4 hours from home. Finally on Friday they sent a truck out and only then did my dispatcher make contact again. I understand you can’t make magic happen, but if you’re going to be late.. communicate! Not to mention that I paid for same day service and received it 60 hours later. And then there was the driver who seemed like a random civilian. No DOT numbers on his truck. A truck that squatted hard when we loaded up my vehicle. And he did not speak a lick of English. He had a unique language from Eastern Europe and communication was almost impossible. Also, when monarch charged my card it hit a fraud alert. I had spent plenty of money in the new city and my alerts are not strict. I’m just glad it’s over.