Moments EngravedReviews of momentsengraved.com

This company isn't even legitimate. Don't bother placing an order with them. They promise 2-3 weeks shipping and then after three weeks tell you it's going to be another month. Who knows when it would have actually arrived. They constantly say "It's in the production phase" and won't allow you to cancel after 12 hours. Don't waste the time dealing with them and read all the reviews of many others with my same experience.

Still waiting

Shotty work people really crap company want my money back all of it you say 30 day money back guarantee bull they only give you money back at there discretion also read all fine print . Hope this company closes because companies like this is why people hate ordering off internet. I'd give less stars if I could

I bought a sign for a wedding and paid extra for quick delivery - the sign arrived on time, but damaged and in a very flimsy quality. When claiming with Moments Engraved, they would not accept issuing a refund, but insisted on delivering a replacement, but as this was for a special occasion, the timing had passed, and I had no use for a replacement sign, and was also not really impressed with the quality anyway. Moments Engraved just stopped replying, and simply shipped a replacement sign, and not even with the right documents, so I have now been charged with import duty twice. I am still in the process of reclaiming my cost with my credit card company, as this is no way to do business, but I strongly warn potential customers to be on their guard.

Giving 1 star because there's no option for 0. I ordered in early December with the hope of Christmas arrival. When it did arrive (after Christmas) it was somebody else's order - I had to pay the Duty. I contacted them and the requisite apology came with the promise that they would be replacing the order. They sent another order that was delivered to somebody else. Eventually it made its' way to me but it was WRONG as well. I contacted them, got the apology/promise BS again. They sent another order for which I had to pay Duty on again. I've been chasing them for at least one of the two Duty charges and yesterday the told me i had to pursue it directly with the delivery service (UPS). They are simply not worth dealing with - their product offerings are not THAT unique.

I have to admit before starting my review, it’s a good thing I didn’t read other reviews before ordering or I probably wouldn’t have. I was actually disappointed to see how many negative reviews they received compared to positive ones. Having said that, I have been a very satisfied customer. The piece I ordered is intended to hang outside, which we have not done yet and I truly hope that it is of good quality and holds up. Like others in their reviews, I had also ordered in early December thinking it would be enough time to get it for Christmas. Unfortunately, it was late in January before we did. And the only reason I’m not upset by this is the CEO actually messaged me informing me that they had received so many orders and that if you had not ordered by a certain date but it would be late and of course mine was one day after that. Oh well, I guess that’s life, no big deal. When it did arrive, we were both very pleased with the outcome of it. I’m not sure about future purchases and that might be partly from the reviews and partly that there are other options out there that I discovered after ordering this. As for this item we are satisfied.

I ordered on 12/14/2019 and I am still waiting for my order! (62 Days)

Moments Engraved does quality work. My monogram was beautifully done. It arrived on time and in great condition. The recipient LOVED their monogrammed piece! I say give them a try - you won't find this quality elsewhere.