momence.comMomence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
momence.com (momence.com) has 375 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Teddy W.
Got what needed. Angie provided a solution and I learned a couple things. Excellent support.
Response from momence.comMay 4, 2026
Glad to hear everything was resolved and that Angie could help you find the right solution! It’s always great when you can walk away with both an answer and something new learned. Don’t hesitate to reach out if anything else comes up—we’re here to help.
Franchisee
Our experience with Momence has been extremely disappointing. We were automatically enrolled in an app integration during their training without any clear consent or opt-in on our end. This lack of transparency is concerning, especially for a business platform that’s supposed to support small business owners. The training itself was inadequate and failed to clearly explain key features, costs, and what we were actually being signed up for. It felt rushed and more focused on onboarding than ensuring true understanding. The most frustrating part is discovering hidden fees after the fact, including being locked into paying for three months of a service we never knowingly agreed to. Forcing customers into mandatory charges under unclear circumstances is unacceptable and, frankly, feels misleading. Customer support has also been unhelpful and dismissive, offering no real resolution to the issue. Overall, this has been a poor experience marked by lack of transparency, weak training, and questionable billing practices. I would strongly caution other business owners to review every detail carefully and consider alternative platforms before committing.
Response from momence.comApr 27, 2026
Thank you for sharing this feedback. We’re truly sorry to hear that your onboarding experience didn’t feel clear or supportive, that’s not the standard we aim to provide. Enrollment in any integration should always be transparent, and we understand how frustrating unexpected charges or unclear training can be. We’d really like the chance to review your account, clarify what happened, and work towards a resolution. Please reach out to us at [email protected] with your studio name so we can take a closer look and assist you directly. We appreciate you bringing this to our attention.
Tori S.
Their help chat is always available and so helpful when I can't figure things out myself/
Response from momence.comApr 21, 2026
Thanks so much for your kind words, Tori! We’re really glad to hear the chat team has been there when you needed it and helped you get unstuck quickly. Don’t hesitate to reach out anytime—we’re always here to help.
Mr Selcuk G.
Wonderfull welcoming e-mail Selçuk
Response from momence.comApr 21, 2026
Thank you, Selçuk! We appreciate your feedback and are so glad you had a positive first impression. We’ll be sure to keep that same level of professionalism and support going.
Katie
I am submitting this review to document my experience with Momence during a planned migration from my current booking software. I began this process with 3 months of lead time and was prompt in completing everything required on my end. I was initially contacted by sales and then had several calls with the sales team to review our business needs and required functionality. Based on those conversations, I was assured the platform would work for us. I then moved forward with onboarding and had several call with that team. I linked our Stripe account, purchased the required card reader, spent over 50 hours on setup and coordintated with my web designer to embed Momence on our website. On the Friday before our scheduled migration, I was informed that one of the most important functions for our business would not work as expected. I agreed to manually deal with this issue on the backend so migration could move forward, yet our April 7 migration was delayed anyway. Since then, communication has been inconsistent and disappointing .I was unable to reach my onboarding contact, for a whole week, but spoke with someone in product who told me engineering was working on the feature. I was told I would have answers by April 10, then the 13th, now I am being told I should hear something by the 20th. I have reached out to management and heard nothing. Remaing in limbo has put a strain on our operations, especially as we near the renewal date of the software I would be leaving. I also incurred costs for hardware and website integrations during the onboarding process. This experience has caused me to lose confidence in communication, follow-through and support .My concern is no longer just the missing functionality, but what support would look like after migration if issues arise.
Response from momence.comApr 21, 2026
Hi Katie, thank you for taking the time to share such a detailed account of your experience—we understand how frustrating and disruptive this situation must be, especially given the time, effort, and cost you’ve already invested. What you’ve described around the late discovery of a key functionality gap, shifting timelines, and lack of consistent communication is not the experience we aim to provide, particularly during a critical migration period. You should have had clear, reliable updates and responsive support throughout. We’d really like to take a closer look at your case and help move things forward. If you’re open to it, please reach out to us directly at [email protected] so we can escalate this with the appropriate teams and ensure you get the clarity and resolution you’ve been waiting for. We truly appreciate your patience so far and hope we can begin to rebuild your confidence in us.
Jillian Whitehead D.
The service person was helpful and funny. We worked on the problem for 15 mins, and he didn't rush me or make me feel stupid.
Response from momence.comApr 15, 2026
Thanks so much for your kind words, Jillian! We’re glad to hear you had a helpful (and fun!) experience and never felt rushed—exactly how support should be 😊
Hannah C.
Alex was super helpful!
Response from momence.comApr 15, 2026
Thanks, Hannah! We’re happy Alex could help—appreciate you taking the time to share this!
Jason
it solved my problem and I got the answer quickly.
Response from momence.comApr 15, 2026
Thanks, Jason! Glad we could get you a quick answer and solve your issue.
