momence.comReviews of momence.com

It took seconds to get connected with a real agent

Lawrence answered my questions and addressed my concerns. I feel more informed and at ease after our conversation.

Amazing problem solving

Momence has a serious bug causing duplicate bookings which are resulting in our clients being overcharged. Our long term members are sick of being overcharged and are quitting or threatening to quit. Member trust in our business has been eroded by this. We have been trying for months to fix it with the Momence support team but they refuse to take any reaponsibility, and just send us generic scripted responses. We have tried removing the duplicates but they keep reappearing. This is a major bug. It did not happen until momence did an update. Its been 3 months+ unresolved.

great help by the chat. was it a chat bot or a real person, i don't know, but it answered my question today.

3 months of failures. £1,500 in costs. 20% revenue loss. Still no fix. We migrated to Momence in January 2026. Since day one it has been a catalogue of failures that have cost us money, damaged our reputation, and wasted months of management time. Onboarding failures: - Old booking system left live on our website after migration - Future bookings not properly migrated - Gift cards not migrated — customers couldn't redeem them. Cards purchased after migration also didn't work - Schedulers not split by site as requested — customers turned up at the wrong location, resulting in three negative Google reviews - We were promised we wouldn't need to manage the website transition. We ended up paying £1,500 to external developers to fix Momence's incomplete setup - A training session was missed with no notice. Calls to resolve issues were refused We formally escalated in January. We were passed from James to Matteo (Director of Onboarding). Issues remained unresolved when the onboarding support window closed in February. Booking bug (March 2026): A system bug started booking multiple customers as one person, causing sessions to overbook. We had to refund customers and send mass apology emails. We've had to cap sessions to 1 booking per person as a workaround — costing us roughly 20% of session revenue. When raised urgently, we were told "Engineering is looking into it." Weeks later, still no fix. Chat support do not understand the product and we are forced to go through explaining the situation each time we chase the issue. We are a small business. Every one of these failures hit our customers directly. We chose Momence in good faith based on what we were sold. We would not recommend this platform to other small businesses.

My questions and concerns were answered and fixed.

When the customer service reps are available, they are very considerate and knowledgeable and prompt. If there is a wait time for a customer service reps, it would be helpful if we are informed of a possible wait time.