Jessica P.
Really disappointed
UPDATED REVIEW 8/18/25 After leaving this review and can be seen the company contacted me to ask my fiance and I to reach out again. After again telling us that the ring wouldn't be covered, I explained the situation again and asked one last time and they did actually reconsider and covered a replacement and even offered to add another prong for stability. I have the replacement ring now and it's absolutely gorgeous. Seeing it again made me a little teary because I didn't realize how much I missed it! The customer service I spoke with at this point was very helpful and kind and upfront about every part of the process. The only part that keeps me from giving a 5 is I still worry that this one might have structural issues like the first. Their resistance to help initially created doubt that their product is quality. While I adore my ring I will be saving it for special occasions because I can't give my full trust in it. Original 7/13/25 If you had asked me a month ago I would have nothing but good things to say. I absolutely adored my engagement ring and recommend the company to literally everyone I knew. I only got to wear it for 4 months before it broke. The top prong broke off completely, thankfully we were able to find the stone, but the ring is completely ruined. When we contacted the company they said that it couldn't be an error in production like we suspected and that it must be due to unusual wear and tear so they wouldn't cover it under special circumstances. They offered to cover up to $100 In repairs from a local jeweler or to give us a discount on a replacement. Jeweler said the damage was too expensive for him and I don't trust a replacement ring if this is how they respond. :(
Response from MollyJewelryUSJul 16, 2025
We're truly sorry to hear what happened and even more saddened to know how deeply this experience has affected your trust in us. It means a lot to hear that you once loved your ring and recommended us to others, and we’re genuinely sorry this was the outcome. We’ve tried to locate your order in our system but were unable to match it based on the information available here. If you’re open to it, we’d really appreciate it if you could reach out to us directly at [email protected] with your name and order number so we can take another look. Our goal is never to leave our customers disappointed, and we’d still love the opportunity to understand more about the issue and explore what we can do to make things right.