Bill L.
Really questionable experience
At best, it was an expensive learning experience. Ordered a platnum wedding band which arrived significantly lighter than any other we had ordered. The design looked great, but the ring felt like something out of a gumball machine. Don't forget they will wack you with a 25% restocking fee. Between the feel and the fee it makes me wonder if the ring was really .95 Plat. The jewler we worked with on the engagement ring said you can always take platnum for what the metal is worth, somehow Molly Jewelry is unhappy to take their platnum back... We ended up going with a different online only retailer and have a great wedding band, but learned some lessons about what to get in writing from this one. order 219596 July 28, 2026 Update: A customer experience lead F.M. reched out to me about refunding the resocking fee. The email includes this, "We also noticed your recent Trustpilot review. While we respect every customer’s opinion, if this resolution restores your satisfaction, we would greatly appreciate it if you could consider updating or removing your review to reflect the final outcome. This helps us maintain trust with other customers while acknowledging that we’ve made things right." So I was at 5-star when I purchased, went to 1-star when I wanted to return it, and have landed on 3-star when they ultimately did what they should have done from the beginning to keep the customer in a 5-star experience. They have fixed the issue, but it all could have gone so differently. In best light, they are a growing company trying to figure out how to build trust with customers.
Response from MollyJewelryUSJul 2, 2026
Hi there, Thank you for your feedback. The weight of a ring is closely related to its design — our pieces are intentionally crafted to be delicate and refined. Each product listing clearly indicates the width and thickness of the band so customers can set expectations accordingly. Regarding returns, the restocking fee applies only to non-quality-related issues. If you believe the platinum content is below the specified amount, we welcome independent verification. Should the testing confirm any discrepancy, we will issue a full refund and also cover the testing cost. As this review appears to be organic, we are unable to identify the exact order or reach out directly. If you’d like us to look into this further, please contact us at [email protected], and we’ll be happy to assist. — MollyJewelryUS