MollyJewelryUS Reviews | Read Customer Reviews of mollyjewelryus.com

MollyJewelryUS Reviews | Read Customer Reviews of mollyjewelryus.com

MollyJewelryUS reviews

347 approved reviews, newest moderated first

Courtney A.
Oct 13, 2025
Bad Communication
Waiting longer than expected to find out through the carrier that the package is in states miles away waiting for “payment.” Contacted customer service who took three days to answer, told me they knew of this issue and didn’t notify me. Offered to make another ring or refund. After weeks I was finally refunded. Just really bad communication with no explanations was looking forward to this rings. Big let down.
Response from MollyJewelryUSOct 15, 2025
Hi Courtney, we're truly sorry for the poor communication and the delay you experienced, especially with something as meaningful as a ring you were looking forward to. While we did process your refund, we absolutely understand your frustration and regret that we failed to keep you properly updated throughout the process. Regarding the shipping issues that have arisen this time, we've reviewed the situation internally and will ensure it doesn't happen again. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
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Nathan B.
Oct 13, 2025
Great service
Great customer service.
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Cody M.
Oct 13, 2025
Scam
I never received my order. My order was confiscated by the USPS, stating that it was counterfeit. Thankfully I paid through PayPal—I filed a claim and was able to get a refund.
Response from MollyJewelryUSOct 15, 2025
Hi Cody, we are truly sorry for the frustration and confusion you experienced. The issue you mentioned was related to a third-party shipping label provider, which unfortunately resulted in some USPS packages being flagged. As soon as we became aware of the situation, we stopped using that provider entirely. We have issued your refund via PayPal and sincerely apologize that your order never arrived. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
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Tyler H.
Oct 12, 2025
Postage wasn’t paid and got flagged for…
Postage wasn’t paid and got flagged for being counterfeit at USPS. Waited weeks for the ring to be made then weeks waiting for it to ship just to find out we weren’t getting it. They did give us a full refund without much hassle so there’s the one bright side to the whole mess. The experience did ruin my girlfriend’s birthday however.
Response from MollyJewelryUSOct 15, 2025
Hi Tyler, we're truly sorry to hear that the shipping issue ended up affecting such a meaningful moment. The label problem you encountered was due to a third-party shipping provider, which unfortunately caused some packages to be flagged by USPS. As soon as we became aware of the situation, we stopped using that provider entirely. While the refund was issued promptly, we understand that it doesn't make up for the disappointment. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
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Kenadie S.
Oct 10, 2025
I have not received my ring yet
I have not received my ring yet. They sent it to the wrong place and blamed it on usps
Response from MollyJewelryUSOct 15, 2025
Hi Kenadie, we sincerely apologize for the delay caused by the shipping issue and thank you for allowing us to remake the rings for you. The rings are currently in production, and we will deliver the new rings as scheduled. We appreciate your patience and understanding throughout this process and will ensure you receive the rings as quickly as possible.
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Jorge H.
Oct 10, 2025
Don’t trust on this
Don’t trust on this
Response from MollyJewelryUSOct 15, 2025
Hi Jorge, we are truly sorry for the frustration and confusion you experienced. Recently, we encountered issues with a third-party shipping label provider we previously worked with, which resulted in some subpar shipping experiences. Given this, we sincerely appreciate your valuable time and patience throughout the entire process. We have issued your refund successfully but would also like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
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Austin
Oct 9, 2025
Seized for counterfeit postage
First off, I never got a confirmation email (yes I checked my junk inbox), so luckily I had a screenshot of my order number to reference, which was minor because I did eventually get an email about shipping once a label was made. However that’s where the issues really started. USPS put the package on hold for unpaid postage, I reached out to MollyJewelry and they said they resolved it. The hold changed to “moving to next destination” so it seemed all good. Two weeks of no updates from USPS, and they messaged saying they seized the package for counterfeit postage. I’m pretty forgiving of lost packages or postage issues because that’s not the companies fault, but when you’re getting packages seized for counterfeit postage, it reflects really poorly on the company.
Response from MollyJewelryUSOct 15, 2025
Hi Austin, we’re truly sorry for the confusion and the inconvenience you experienced throughout this order. The shipping issue you encountered was a result of a third-party label provider, which unfortunately caused some packages to be flagged by USPS. We've stopped using that provider as soon as the problem came to light. Sincere apologies for how the situation unfolded, especially for the communication gaps that made it worse. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
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Tucker G.
Oct 8, 2025
They’re scammers
They’re scammers. They “lost” my ring in the mail and then ruined when I wanted to propose. They used counterfeit postage and got it taken by the post office.
Response from MollyJewelryUSOct 9, 2025
Hi Tucker, we're truly sorry to hear that the shipping issue affected such a big moment. The label problem you encountered was due to a third-party shipping provider, which unfortunately caused some packages to be flagged by USPS. As soon as we became aware of the situation, we stopped using that provider entirely. While the refund was issued promptly, we understand that it doesn't make up for the disappointment. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
Report