Jacob M.
False stones and poor craftsmanship
I ordered a 14K Gold Horizontal Marquise Cut Moissanite Engagement Ring Delicated Promise Ring with Moissanite Side Stones. Within 12 months of my fiance carefully wearing the ring, one prong broke off (resulting in a lost side stone) and multiple others are loose. Customer support directed me to utilize a local jeweler and kindly provided a spare stone to replace the missing one in question. The jeweler, regretfully informed us that multiple stones were cubic zirconia rather than the moissanite I had paid extra for; I foolishly assumed the duller stones were just off color moissanite. The jeweler also informed us that the prong snapping off is a sign of poor quality control, and the amount of additional loose prongs was shocking after such a short amount of time wearing the ring. Unluckily, we are out of the one year warranty offered by MollyJewelryUS. I will be contacting the company directly to see if this may be resolved, but the fact that we were given poor quality stones after paying for the upgrade is a blow to the gut and the entire reason for me leaving this review.
Response from MollyJewelryUSSep 28, 2026
Hi Jacob, Thank you for taking the time to share your feedback with us. We reviewed our records and can confirm that you first contacted us in early July. At that time, we sent you a replacement stone so the ring could be repaired locally. Regarding what you were told about the stones, we would like to clarify that we do not use cubic zirconia in place of moissanite, as we are very aware that CZ can lose its brilliance and become dull over time, which is not the standard we want for our jewelry. We are confident in the gemstones we provide. Our confidence in the stone specification is also why we were comfortable sending a replacement stone directly for your local jeweler to install rather than requiring the entire ring to be returned to us. That said, we take your jeweler’s comments seriously and would never dismiss your concern. If they performed testing indicating that any of the stones are not moissanite, we would appreciate seeing the test results or documentation so we can investigate this further. If independent verification confirms that any stone does not match the specifications of your order, we will take full responsibility and provide an appropriate resolution. We would also be happy to review the condition of the prongs and setting with you and work toward a fair solution. Our team has already reached out to you directly, and we hope to resolve this matter with you as soon as possible.