customer
Shipping problems
Shipping problems, weren't much help.
Response from MokwheelJan 24, 2025
Hello Steve. Hello, thank you for taking the time to leave a review for us and give us feedback on your logistics experience. We value your opinion and apologize for any inconvenience caused by the shipping issue. The logistic problem may be caused by the surge of orders during the Black Friday event, which led to delays in order processing by the logistics company, etc. We have been actively communicating with the logistics company and working hard to improve the service process to ensure a smoother shipping experience in the future. If you still have unresolved issues or need further assistance, please feel free to contact us. We hope to remedy your dissatisfaction and provide you with a satisfactory solution. Thank you for your support and understanding! We will continue to work hard to improve our service quality and look forward to bringing you a better experience! Kind regards, Mokwheel