MokwheelReviews of mokwheel.com

I love my Mokwheel Obsidian, I was hesitant to but at first because I had read many reviews of poor customer service. I have found the opposite to be true. They answered my calls and helped me resolve my issue.

My experience with Mokwheel bikes started in April 2025. I did a spreadsheet comparing 3 different manufacturer's bikes that I was interested in. For a variety of reasons, I chose the Mokwheel Basalt along with the accessories package. To say that my experience with Mokwheel has been excellent ... is an understatement. I am 72 years old and based on life experience, I have earned the right to be cynical. I never expected to be impressed but I am. I have had my bike for 15 months. I have 2,250 miles on the bike. Trouble free from day 1. I had to order 1 part that was starting to fail. I had the replacement in hand within a couple days. They have been immediately responsive and have kept me constantly updated on any order status, whether it was the original bike shipment or the order of an extremely minor part. I have so much confidence in the quality of the bike that I am planning the feasibility of a long distance trip utilizing my extra battery and possibly purchasing a trailer. I also, due primarily to my excellent experience with Mokwheel, am seriously looking at purchasing the Onyx bike. Anyhow, I realize this has been long, but if you're reading this because of your possible interest in a Mokwheel bike, my honest opinion of Mokwheel bikes has been better than I could ever have imagined.

#1 the high quality of Mokwheel eBikes and #2 the high quality of Mokwheel customer support. I use my Basalt daily to commute to and from work, almost 2 years now. Whenever I've had questions or a problem. The Mokwheel customer support has been there to answer the phone and help solve it for me. Mokwheel is a great eBike company and when anyone asks about my eBike I make sure they get the name right and tell them, I did my research - only Buy Quality (which keeps you safe) at a Great Price

called in got a american speaking person determined the issue and they sent the part. nice

We hebben sinds anderhalf jaar twee Mokwheel fietsen. Tijdens een extreme regenbui ontstond een batterij-storing bij een van de twee fietsen. Ik ben door de customer support op afstand en via mail vriendelijk en adequaat geholpen de storing te analyseren, snel de juiste onderdelen te leveren en geïnstrueerd bij het installeren van die onderdelen om zo de storing te verhelpen. Ik zou vijf sterren hebben gegeven als deze vocht-gerelateerde kwestie geheel onder garantie was afgehandeld. Anderzijds ben ik gewoon zeer goed te spreken over de bereikbaarheid en effectiviteit van hun customer support en waren de kosten onder aan de streep eigenlijk gering.

The website made ordering easy. The delivery process was executed well, keeping me informed of the delivery status throughout the process. After the delivery, customer service was able to quickly provide answers to all of the questions I had after using the bike.

Quick delivery. Bike was just as expected and easy to assemble. Rides great. High quality construction.

Good quality, packaged well