Modani FurnitureReviews of modani.com

Had an issue w one item in delivery, Karla J was very helpful with resolving my issue

Karla B provided excellent cuatomer service! She was a big help and fixed my issue quickly.

Fantastic help!!!

Modani Furniture company has always been my favorite, and I have ordered several pieces from them over the past few years. My customer service rep, Karla B, was prompt in resolving my issue with a damaged couch. I was offered different options, and ultimately chose to have a replacement delivered. Excellent customer service. Thank you Karla B!! Modani customer, Judy

Karla B was very helpful with my request to replacement a damaged piece. She showed compassion and empathy, which I really appreciate. She communicated my request to the management team, and process was clear and smooth.

I want to sincerely thank Mariana for her support from start to finish. She truly went above and beyond in helping me resolve an issue that had been repeatedly missed and overlooked by others. What stood out most was her persistence. She didn’t dismiss the concern or pass it along. She stayed with it, followed up, and made sure it was addressed properly. It’s clear she genuinely cares about helping customers and seeing things through to resolution. I am incredibly grateful for her attention, professionalism, and determination. She made a frustrating situation feel manageable, and that makes all the difference. Thank you, Mariana.

On the day of delivery, I noticed my tabletop had a crack and I filed a claim with my local store. Pls note, I am ordering a new table with additional coverage for any damage. The claims department got back to me the following day telling me I can have a 20% store credit or a 10% refund? Like WHAT?!?!! For a brand new item this was their first "resolution" offered. I obviously refused and asked for a replacement or a full refund. They came back with a 40% store credit or 20% refund. I refused and finally they agreed to replace this. Makes me wonder if their products are such low quality that they see such issues on brand new pieces. How can their first instinct be to offer a 10% refund to keep the cracked piece of furniture!!?!

The customer service representative, Karla B, was great! We really appreciated that she promptly addressed our concerns. Unfortunately the couch that we ordered arrived in boxes that were musty/moldy and had a terrible smell, and the couch itself was musty as well. We appreciate that Karla was able to help us exchange the couch (we're still waiting for the replacement).