Modani FurnitureReviews of modani.com

Nathan Cohen CEO, must not care about customer satsfaction, called for him, always got the run a round, bad corporate service, what a shame. I expect a call from him. Robert dirnfeld 305-812-0007

We’ve had this couch for a couple of years, and it’s been a huge disappointment. It’s supposed to be super comfortable, like a “cloud couch,” but it’s anything but. The feathers constantly poke through, making it uncomfortable to sit on. The cushions don’t fit right—even after fluffing—so you end up with gaps and uneven sections that just look terrible. On top of that, the company offers no real help with refilling or fixing the cushions. For the price and hype, it’s just not worth it.

Customer service refuse to be helpful when a hazardous, unsafe item was delivered. Company refuse to take return, instead asked customer to pay for it. Get ready for painful experience..

The absolute worst. The bedroom set I purchased from them is stripping all around. It’s black pleather and for a while I couldn’t figure out where these black particles were coming from in my daughters hair. It turns out, it was from the bed. I purchased the warranty, which was pointless and worthless because they couldn’t fix or replace it because it was considered “wear and tear”. There are parts of the bed that’s stripping that isn’t even used. It’s just a bad product. I would never recommend or buy anything from Modani Furniture again.

The furniture is low quality Chinese imported lowest end trash. I purchased the extended warranty. At less than 3 years like everyone else in this thread the leather seams separated; the construction is awful; I was given the run around until directed to a warranty company who rejected my claim almost instantaneously. Buyer beware. Stay away from this place and beware most of these good reviews are planted by the company.

Stay clear of this business! The furniture design is great but their customer service skills at the corporate level are terrible. We purchased the Arte Walnut Buffet on August 20th. Was the told the shipping to Utah was a total of $129 on top of the furniture purchase price. That worked for us and our budget so we went ahead and completed the purchase on that date in August. On September 22nd, we were told that there was a glitch in the computer system on August 20th, and that the actual shipping cost is an additional $235 on top of the $129 we already paid. Modani corporate told us that we had to pay the extra amount in order to receive our new furniture. That is just bad business, it isn't our fault as the customer that there was an error on their side with the actual shipping cost. It is outrageous to come back to us more than a month later and demand that we pay the extra amount. That is their fault that they experienced the error, not ours, and therefore they should eat the cost. It's like at a grocery store when a product is mislabeled on the shelf and when you get to the cash register it rings up higher than what the sticker price said, the grocery store doesn't make you pay the higher price, they honor the price that it was labeled as because that is their mistake that they labeled the product incorrectly not the customer's mistake. We have asked for a full refund, we would rather not have the furniture than pay the extra $235. Let's see what happens.

I purchased a dining chair with Modani less than a year ago. However, seam separated. I called customer service and dealt with Jose who was very professional and quick in helping me. Jose resolved my issue and I am a happy customer.

Brigitte was so helpful and quick to respond to my concerns. I really appreciate. I was a little worried that I would have wait too long or get denied. She made me feel she will take care of it :)