Modani FurnitureReviews of modani.com

This place misleads you about when the furniture "actually " gets delivered. So far it's been a very tiring and frustrating experience dealing with them, the Sales person Natalia first mentioned the sofa will be delivered by Mid of May and made us make the purchase assuring it will be delivered well in time for our housewarming party and then later when we call, she mentioned it will be delivered in June first week which came as a shock and untill now we didn't receive the couch or any updates. We won't recommend Modani especially the Costamesa branch due to misleading information and wasting customers time. Update: receiving our couch finally and we love it, wanted to give 5 stars but the whole unexpected wait time left a bad taste

Subject: Feedback Regarding Recent Experience at Modani Atlanta I’m writing to share my recent experience at the Modani Atlanta location, which unfortunately left me extremely disappointed. About two weeks ago, I visited the Atlanta store to browse furniture for my home. Since Memorial Day was approaching, I specifically asked the sales associate, Makayla Glenn, whether I should wait in case the items I liked went on sale. She assured me that because I was purchasing within a two‑week window, any Memorial Day price reductions would be honored for the items I bought. Based on that promise, I went ahead and purchased several items that same day instead of waiting for the holiday sale. A week later, Modani advertised its Memorial Day promotions, and several of the items I purchased were indeed discounted. Since my order had not yet been delivered, I called the Atlanta store to request the price adjustment I had been promised. The store manager—I believe his name is Antonio—took the call, and from the start his tone was dismissive and rude. He immediately stated that the store would not honor any discount because my purchase was already completed. I explained the commitment made by the sales associate, but he refused to listen or even attempt to understand the situation. The conversation escalated into a verbal argument, which should never happen in a customer service interaction. Feeling unheard, I contacted the Miami store and spoke with Vanessa, who was professional, kind, and helpful—exactly the type of customer service I expected from Modani. This experience has completely changed my perception of the Atlanta location. The lack of professionalism and unwillingness to resolve a clear customer service issue is unacceptable. I was planning to make additional purchases during Memorial Day week, but after this interaction, I will be taking my business elsewhere. I strongly recommend retraining the Atlanta staff—especially management—on how to communicate with customers and honor commitments made by their own team. Ps: 80+ one star reviews on inadequate customer service in Atlanta location. Not sure if anything is being done to address this issue. Still have not received my furniture yet. Will update more on how it goes.

I waited over a month for my furniture order from Modani, only to discover it wasn’t even their furniture. I had to pick it up myself from a shipping facility outside Dallas. The boxes were clearly labeled Meridian Furniture, not Modani. When I called customer service about this, they flat out lied and insisted it was Modani furniture and then hung up on me. The reality was completely different, the packaging, branding, and labeling showed it was not Modani at all. It appears they sourced cheap furniture manufactured in Indonesia (which the box clearly said Indonesia) and tried to pass it off as their own at a marked up price. To make matters worse, the furniture arrived infested with bugs. I have photos of the Meridian boxes, the lack of any Modani branding, and the bugs crawling on the pieces. This is not acceptable. I expected to receive what I paid for, Modani furniture with proper service. Instead, I got delays, deception, and bug infested items. Customer service also stopped responding to emails. I strongly advise others to look elsewhere. Will be pursuing a discount, refund or chargeback.

Run away from this store in Fort Lauderdale. Poor quality but their customer service and sales are so bad. Once they get your money forget it. The sales man told me to go F—- off. Go across the street and spend more money for better quality and superior customer service

Great customer service and great company. Karla J. coordinated my exchange in a professional and expedient manner. She went above and beyond to make sure my new selection was communicated to Modani store and all issues were resolved. Highly recommend Modani. Very satisfied!

The construction of the structure of the furniture is poor design. Lots of creaking and unusual cracking sounds from day one. If you don't report your problem within 7 days you're screwed. We didn't know that the sounds were going to get louder after the seventh day of delivery. Therefore make sure you buy the extra warranty if you're not going to complain after the 7th day after delivery of your product. The customer service representatives are laxidasical with their attitude and not personable on the phone. We thought we were buying a high quality sofa for $2,000. The sofa was delivered on April 2nd and there were no visual damages. We began to notice flight cracking and creaking sounds as part of the structure. We did a formal complaint on April 19th. And now we're dealing with the extended warranty. Modani has not given us a positive response. Buyer beware.

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery and unboxing, almost every piece had visible stains and damage. Following the sales representative’s instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners—similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window—even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely “the customer’s perception,” based on the cleaner’s feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I had a great experience with Modani Furniture, especially with their customer service. I reached out with a question regarding my order, and the support team responded quickly and handled everything very professionally. My request was clearly understood and resolved efficiently, which I really appreciated. A special thank you to Karla J for her help - she was responsive, attentive, and made the whole process smooth and stress-free. It’s not always easy to get that level of service these days, so it definitely stood out. Overall, I’m very satisfied with the experience and would definitely recommend Modani.