Modani FurnitureReviews of modani.com

The furniture is great for the price, but the customer service is absolutely terrible. I visited this store in Sept 2021 and when I walked into the store, nobody greeted me at the door. So I decided to walk around and I eventually found some furniture that I wanted to purchase and I had to track down someone to help me. I spent over 5k and did not receive a thank you or anything. I'm guessing this is common practice at this place. I originally scheduled this for delivery on Friday, Oct 29th, and the day before delivery I was emailed by their dispatch and told they were rescheduling me for Monday, Nov 1st. On Sunday, their delivery manager texted me and said that my delivery would be rescheduled for Tuesday with no apology or explanation. Of course, Tuesday morning rolls around and you know what happened next. The delivery manager texted me this morning and said my delivery was not ready and he would get back to me on a later date to schedule this. This is extremely frustrating and between having terrible service with the sales rep and delivery manager, I would not recommend this place to anyone.

Horrible customer service and delivery team. I ordered the bed set and dinning table with chair in September, and should be delivered 2 weeks ago. But everything were damaged (bed, 2 nightstands and dinning table) when the delivery team (Qualex) arrived! The most horrible things is the delivery team damaged my house and left the mass! I contacted with the local store (Costa Mesa) and the customer service, but after 2 weeks I still don’t know when I will get my order, and my new house still not get repaired! Every time I called they only told me will follow up or will contact me shortly, but that’s not true!!!! Now I need to live in the house without bed, and no one can tell me when I can get it!! Think twice before you buy the furniture from them!!!

ABSOLUTELY HORRIBLE delivery service and no assistance by the Modani group in Miami, after practically begging for their help. They made me wait all night for the delivery people to return without a follow-up call. I purchased a dinner table for my new apartment to celebrate with friends and family prior to my sons’ departure to their universities. I paid for “White Glove Delivery Service” to have the table assembled. The delivery guys left the table unassembled in the middle of a hallway and ran off. They lied by saying that I told them not to assemble the table (although I paid Modani the assembling fee), and they wouldn’t answer their phone five minutes after running out. I called Modani several times seeking resolution of the issue, but they left me hanging in total disregard of my desperation, while they went on with their day giving attention to their new buyers/victims. I’m so incredibly angry. I’ve never written a bad review, but I’m tired of companies like Modani giving buyers so much attention to make a sale, but ignoring the buyer once the sale is completed. I was planning on purchasing other furniture from Modani, but not after this horrible experience. Please share this review with others.

We shopped at the Tampa store and it was one of the most enjoyable shopping expieriences ever..Nebraska and Nancy made me feel Rt at home with their knowledge and all around attitude.they kept everything easy to understand and were not pushy at all! Kudos to modani !

The terrible experience ever, I bought the white Giorgio bed is so bad quality and high price. I was fooled.It broke with a one month of use. The company fix and broken again after 2 months.The costumer service is not working, don’t respect the costumer. They didn’t refund me and don’t changed . I paid almost 2k for the bed.

We just purchased the Louie sofa from the Modani Furniture store located in Paramus, NJ. My husband and I fell in love with the rich blue color of this sofa. We especially fell in love with the pillows that were on the sofa in the store. Unfortunately, the pillows were not for sale because they no longer sold them. The manager of this location went out of his way to get the last two pillows like the one on the couch from a warehouse that he was going to later that week. We received the pillows and we couldn’t be more pleased.

Great customer experience. Timely, good delivery

I would think twice before ordering from this company. I ordered a sofa online and they delivered the wrong sofa with the wrong pieces. I got 2 left and one a center piece. I’ve been trying to get it resolved for over 2 weeks now with no success. Every time they transfer me to the “claim/return” department nobody answers. Numerous phone calls and emails have resulted and zero contact to resolve my issue. I think they closed their return department. I’m going to be forced to contact my bank to get my money back since nobody ever calls me or emails back from their return department. A huge regret buying from this company!