Modani FurnitureReviews of modani.com

Delivery team was extremely rude. Had a horrendous delivery experience

Even though the two ladies on duty was busy they found time to come over periodically to answer all my questions and helped me make a purchase decision. Great quality and unique furniture.

Excellent furniture!

Got a Sofa from Modani Dallas Store and delivered on-time within one week. I saw the reviews were very polar, so there must be a store not doing a good job to make this such an opposite experience. Our Rep called us the day before delivery to make sure the warehouse has the sofa, and the delivery time is confirmed with the Driver. The day after delivery the sales Rep called us again to see if the delivery smooth and if any damaged made during the delivery. He asked to see if anyone like to get furniture in the future, let him know and he will personally walk them through the show room and have Starbucks coffee and water ready, if they would pre-schedule with him. Awesome sales service!

The sales people are OK. Some are not. After 6 years, my white bed is trash. I wish this site had a place to upload pictures. Horrible quality.

Writing about my experience at San Diego Modani Furniture store! This is the worst store ever... do not buy from this place. I ordered a bed with side tables and dresser. The bed has issues and still does where the side always flips up. We called and they came to fix it once and then said - they cannot do anything about it. As for the dresser, Ryan - our sale rep, said it will be delivered on January, 2021. We never got it and on calling back, we’re told that it will be delivered in Feb. no news in February and WE call again and are told it will come in April. No news one more time. So we visit the store and the guy plays a quick blame game on his team and says your original sales rep is not here.. manager is not here... but gives us a date of 5/7/2021 when the shipment would arrive. No news till 5/10 so one more time, I call... and I am told it will be mid June! The person on the phone said she cannot take the complain and ‘I’ need to call back when the manager comes tomorrow! Unbelievable!! Don’t they have the responsibility of calling back? And where is this invisible manager every time I visit the store or call? Poor customer service, poor team work. They do not care about the customers... Stay away from This store.

This furniture store has extremely poor customer service. Possibly the worst I've dealt with. Do not do business with Modani if you expect to receive your furniture any time soon. They will not be clear on when the furniture will arrive. Their furniture is constantly on back order, often times for 6 months or more. The first time I ordered via Modani they cancelled my order without prior notification 6 weeks after I ordered the furniture. The second time I went to reorder (although I shouldn't have) I placed the order online and received confirmation that the order was being processed. They then sent me an email stating the furniture is on back-order and asked me how I wanted to proceed but never followed up and after a month of waiting I found the email. This is bad business. They made NO attempt to reach out again via email as a follow-up or via phone to confirm processing of the order. Their fulfillment capability is in NO WAY tied to their online retail store. What you see online is not a reflection (IN ANY WAY) of what's actually available to you inside of 6 to 9 months. STAY AWAY. I have not written a review in 10 years but this needed to be shared. I cannot comment on the quality of their products. I never received any.

The rep was nice. She was off on the time frame of the sofa arriving. We were told the beginning of March and we didn’t get it to the beginning of April which was a huge inconvenience. The chairs are great. The big issue is there is a yellow stain on one chair and dirt marks on the others. The delivery person took a photo of it when he dropped it off. No one reached out so I’m assuming I will have to call. The office was closed during drop off. If we didn’t have those two big issues it would have probably been 5 stars.