MobyTripReviews of mobytrip.com

I'm writing this review based upon my experience with Ian and the customer service that was provided. I unfortunately had to cancel my reservation because of a medical procedure. Although I originally made a non-refundable reservation where I was not able to receive a refund for canceling, I explained to Ian that I am not cancelling but only wished to modify my reservation. Ian stated that the reservation was not able to be modified also. Ian contacted the hotel directly and I was issued a full refund. Thank you Ian, you're one of a kind and Mobytrip.com should be proud to have you as a valuable asset to their business model.

Had booked a room and mistakenly I booked a different date and called the support and there was a professional, human loving person by the name of RM and she was committed to solve the issue, she tried calling the hotel’s manager and negotiate with him to modify my reservations. She was amazing and because of her personality and professionalism I will be booking all my hotel bookings through mobytrip.com from now on. I appreciate Everything you do RM. YOU MAKE A DIFFERENCE AS AN EMPLOYEE FOR YOUR BUSINESS AND AS A CUSTOMER SUPPORT MEMBER FOR YOUR CUSTOMERS 😊

Karol assisted me in getting a refund because I had made an error. I called right away and after some calls to the hotel it was completed and my return is now processing

I just booked a reservation and they denied me a room saying I do not know how they booked it for me as they were fully booked. I contacted support and no one responded. Worst experience ever!!!! Never use them.

I booked a room with double queen size bed for two adults wanting 2 queen size beds. Other hotels use the term single queen size bed indicating one bed. Got to the hotel and found out there was only a single queen size bed. I was lucky that the hotel had one room left with two double beds. I wrote to Mobytrip and apparently that is just the language they use. I have never booked or seen a hotel refer to a double queen size bed before. There is a double bed, queen size bed, and a king-size bed. After paying for the room I was surprised that they charged me quite a bit more than I agreed-upon. I later found out I booked a Canadian hotel room in Canada and they charged me in US dollars. I contacted the company about my issues and was not able to get any reimbursement. I went back to the booking and the confirmation and the website and no where did it say it would be in US dollars.

I booked a hotel room for a night and I didn’t get to stay in it, I then booked another hotel room at a different place and did it for the wrong date, so then I had to make another reservation for the same hotel room just for the right date and still wasn’t able to stay in it. I contacted customer service who I then spoke to Ian. Ian handled my three hotel bookings and helped refund all 3 of them. Ian was amazingly helpful and kept communication with me throughout the week regarding my refunds.

I purchased a hotel with Moby trip because the power went out during a heat wave and moments after my purchase the power came back on. I contacted the hotel and Moby trip to help process my refund in my emergency situation and they resolved the issue even though I was outside the cancellation window within 5 minutes. Honestly the most efficient customer service I have ever had!

Would give ZERO stars if I could. Complete bait-and-switch scam. I reserved 2 rooms at their advertised of $85 per room (incl all taxes and fees), but they charged my credit card $120 per room. BUYER BEWARE!!!