Priscila P.
When I made the payment the page got…
When I made the payment the page got all white and I didn’t receive any confirmation number, but they still charging me. I waited hours and contacted the hotel and they don’t have my reservation. I did a new reservation with a trusted website and when I checked in it is still not showing any reservation. Through this website. Update; got my money back after being pending.
Response from MobyTripJun 16, 2022
Hi Priscila, so sorry you had a bad experience booking! At times under high booking loads we experience bugs, and the engineers are busy working on it! As you noted in your update, any failed booking is immediately reversed, though it might take banks 24hrs to clear it from your statement. Glad that this was resolved though.



