MobyTripReviews of mobytrip.com

DO NOT USE MOBY TRIP. I needed to get a hotel immediately because of something personal that transpired. I went to book a hotel through moby trip. I did the payment, then the screen went white and the page refreshed. I called the hotel and the hotel said there was no reservation so I needed to speak with the company I paid through… big problem- this company has NO customer service. Absolutely ridiculous. Their website said if any issues like this happens then the payment won’t go through I waited for the “pending” balance to go back into my account but instead it went through! They took the money from me without holding their end of the bargain. Absolutely disgusting. If I didn’t have money, moby trip would’ve left me in a very bad situation, I’m in a new city and needed a hotel I could’ve been potentially on the street with no place to lay my head. Huge inconvenience and on top of that I had $100 just thrown down the drain.

I was traveling for 18 hours and tired. I booked a room at the hotel which I thought was for tonight. I immediately discovered it was for a week later, I cancelled the reservation and immediately it said no refund on cancellations. I was so tired i missed the date. I immediately reached out to Moby and a miss RM took the call. Through many tries she was able to get me a refund. The superior customer service, excellent response and thoroughness of miss RM is note worthy and commendable. In a time when so many never care or give any service RM was awesome. I give her 5 stars for the best service,attitude and abilities. Thank you so much!

Quick and easy to work with. Very accommodating.

I booked a room and when I got to the hotel they were fully booked. I tried to call unfortunately it was a weekend so no answer. So I had emailed, it was said I was going to get a full refund and they would contact the hotel. Still haven't heard anything 3 hours ago Unfortunately im out of state and depleted all my funds. I'm still sitting outside of this hotel waiting for the refund to go thru so I can try and book another room somewhere. I think they should book me a room on their behalf of booking me a room at a full hotel and still get my refund. Someone help me!!

This website is absolutely legit I’ve booked a last-minute hotel and unfortunately for the wrong date As soon as I contacted customer support person named LAN helped me immediately Contacted hotel and cancel my reservation even my reservation was not refundable It was pleasure dealing with you guys! Thank you so much!!

Mobytrip charged me for a room I did not reserve. I received no receipt or confirmation, so I didn't even realize I had been charged until I saw my bank statement. They promised to refund my money, but never did. Terrible.

hi i never stayed at hotel i cancelled reservations back on 7/16/2022 and was still charged i wanted 7/16 date and the computer selected 7/17 so i tried to edit date and wouldn't let me so i cancelled it within a few minutes. mobytrip sent me confirmation that the reservations was indeed cancelled and later on i found out still charged that's not right !! i did reached out to mobytrip awaiting reply

They quoted me a price of 72 for a room was charged 99 . Unable to find contact info for them never will use them again crap