MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

Ginger Z.
Aug 28, 2023
Great service
Richard was courteous and knowledgeable. He helped me find the right product for my dad.
Response from MobileHelpAug 29, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Report
Theron S.
Aug 28, 2023
Very thorough and cordial
Very thorough and cordial
Response from MobileHelpAug 29, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Report
Betty Ann H.
Aug 28, 2023
I do not like the battery life of this…
I do not like the battery life of this device. I am awakened during the night telling me I should return it to the charger. I prefer wearing it at night. Not happy
Response from MobileHelpAug 30, 2023
Hello, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We offer a variety of different systems, and we would be happy to contact you for assistance with finding one that would better suit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Report
customer
Aug 28, 2023
Worst customer service
Worst customer service. I am very disappointed as I was told by the salesman that the customer service would be great, and I would be speaking with employees who spoke understandable English. I couldn't understand the first person who had a thick accent. I need to return my dad's unopened unused equipment from a mobile duo pkg ordered two weeks ago and am being told it takes 24-48 hours to get a mailing label. I am also told the credit will not be given for 30 days or more. The price online is less than what I am being quoted by phone. I waited 21 minutes on my first call to get no help and on my third call I am now on hold for billing after 43 minutes with tech support. This is unacceptable.
Response from MobileHelpAug 28, 2023
Hi, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Our accounting team was able to further review the account and assist with the cancellation. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Please be aware that the return label does come a 3rd party which is the reason for the delay. Once we receive your returned equipment, any refund may take up to 30days to be credited back to you. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.
Report
L D.
Aug 28, 2023
Stewart did a great job explaining…
Stewart did a great job explaining product for easy selection.
Response from MobileHelpAug 29, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Report
Michele
Aug 28, 2023
Great Customer Service!!
Stewart was so helpful and provided me with great information and options for my mom.
Response from MobileHelpAug 28, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Report
Timothy H.
Aug 28, 2023
Someone is always there if the…
Someone is always there if the transmitter goes off and there are friendly and caring.
Response from MobileHelpAug 28, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Report
Melonie N.
Aug 28, 2023
Even tho I haven't had to use you for…
Even tho I haven't had to use you for an event, there has been a couple of times my necklace has gone off by accident. I appreciate the immediate response.
Response from MobileHelpAug 28, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Report