MobileHelpReviews of mobilehelp.com

I purchased Mobile Help. They were awful! My husband fell twice and no one came. I found him on the floor when I came home. What did I pay for? The operator told me he needs to be standing to fall. A fall is a fall and the gadget should be able to detect it. I would not waste my money. Now I'm fighting for my money back for the 6 months left. They tell me it takes 1 month for them to check in the equipment from the time they receive it! Now you know that is Bull! They dont want to give back any of the money for a job done terrible.

Bad customer service. Got a system for elderly mother-in-law. They do not tell you about all the hidden fees if you return the system. I would not recommend this system because if it doesn't work for you or if you need to return it they will charge you a $50 restocking fee. This is bad for seniors on limited budgets.

I called to get a quote on their Elite devise. Donny was the first person I talked to and he was a bit sketchy on giving me complete information. I had to know what to ask him to get details - he wasn't forthcoming. I didn't get an email quote confirming our phone conversation so i called back talked to Juliet. She sent me product info and videos on using the devise but no cost quote. I asked her for it and she said they don't send cost quotes as the cost can change daily due to different promotions. This company is too sketchy for me! I will not do business with a company that won't put their quote in writing!

I made a complaint last week about my system not working and today my system also is not working when I did the monthly test. I called and was told technical support is closed until Monday and there is no support for issues on the weekends. So my system is not working again. Anyone I interested in purchasing this system i would recommend you do not get involved with this company. They do not have 24 hour help available. They should really add a zero to the stars because they deserve a zero for extremely poor customer service and no support available when needed.

TRied to cancel,this company wants me to pay to return their equiptment, which they will in turn rent to other people, I refused to pay to return their equiptment and they refused to cancel my account.Caveat emptor- (Let the buyer beware.)

I was late on payments because I had been in the hospital. They called my 80 year old mother whose husband is on his death bed harassing her about my payment. I have not given them permission to contact her. She is my emergency contact only so beware they will call and harass your emergency contacts even without your permission. They don’t care. Also forget about it if you need them on the weekend. Customer service is closed. I will be contacting the state attorneys office about them contacting people without my permission

Extremely bad experience. Took very bad fall, it had head injuries and back injuries push the button long response time first connected to a bot to ask you questions and then you finally transfer to your representative several minutes later or it seems like several minutes released and then tried to cancel and it's almost impossible to cancel and return the equipment they did put you on hold and they don't come back. I've been on hold for 20 minutes twice now. I'm gonna have to make a formal complaint with the Better Business Bureau.Probably get my service canceled, not happy.Stay away.There's so many good services out there.This is not one of them

Do not go with MobileHelp fall detection service. They have unfair billing practices. I was billed for 2 months service even though my 97 yo mother no longer lived there and I called them to turn the service off. They then harassed me with phone calls and letters. Stay clear of them.