Jonathan S.
Product is fine, but end-of-use process is punitive
The communications product was straightforward technology and customer service was adequate and responsive. My main complaint was the end-of-service set-up: when you stop using the equipment, they make you return it at your own cost. Given that my mother had been using the device for over 6 years, for which we paid MobileHelp over $1800 and tested the device maybe 3 times but otherwise had no interactions, I would expect them to just decommission the device and had us discard it. Instead, they add the speed-bump of device return, not because they want the device back, but because it will keep the clock running on their monthly billing. For people who use these devices, getting it packed up and shipped can be a major project and hassle. The device is NOT expensive or fancy technology; it's an analog telephone with a big green button that calls MobileHelp when you push it.