MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

DOLORES
Sep 1, 2023
Have not complaints
Have not complaints
Response from MobileHelpSep 1, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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George R.
Sep 1, 2023
No need is best
So far we have only had a couple false alarms but your system handled them promptly and professionally. We can only hope that we continue on this path.
Response from MobileHelpSep 1, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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Lorence W.
Aug 31, 2023
Matthew was my consultant
Matthew was my consultant. Answered all my questions.
Response from MobileHelpSep 1, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
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Marilu T.
Aug 31, 2023
I have had a need for fall detection…
I have had a need for fall detection for awhile now, and especially since I'm now widowed/alone. MobileHelp was prompt to respond, courteous and listened to my needs and limitations.
Response from MobileHelpSep 1, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
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Margaret R.
Aug 31, 2023
I do get a response immediately if I…
I do get a response immediately if I have a jerky movement, similar to a fall. The only problem is that it takes a little longer to speak to someone.
Response from MobileHelpSep 1, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
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Rebecca F.
Aug 31, 2023
Very friendly and helpful
Very friendly and helpful
Response from MobileHelpSep 1, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
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Eric P.
Aug 31, 2023
Paula was very helpful and patient
Paula was very helpful and patient
Response from MobileHelpSep 1, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
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Gitel F.
Aug 31, 2023
We had a nasty experience that a call…
We had a nasty experience that a call was made to emergency services without calling the two Designated persons first As a result we incurred major expense in replacing a neighbors entrance door I was not called nor was my daughter called on phone prior as requested
Response from MobileHelpSep 1, 2023
Hello, Thank you for taking the time to contact us regarding this concern. We apologize for any inconvenience you have experienced due to this incident. Your safety and peace of mind are our top priority, and we are glad to see that you were able to connect with our Customer Service team for assistance updating the account to ensure that this does not happen again. Please do not hesitate to get back in touch with us if you have any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207. Thank you for being a valued part of our MobileHelp family.
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