Men's Luxury Outlet Reviews | Read Customer Reviews of mlo.shoes

Men's Luxury Outlet Reviews | Read Customer Reviews of mlo.shoes

Men's Luxury Outlet reviews

638 approved reviews, newest moderated first

Alex
Jul 26, 2021
Shoe site with problems on tracking shoes
We have ordered the shoes on July 4th, 2021. We have not received any email about the shipment, delivery and/or tracking number. It has been 3 weeks and fifteen business days. The only email reply to my email, was that the shoes were in the “post office.” Not very helpful at all. A frustrating and challenging situation. Money was withdrawn from the C.C and no shoes yet. The shoes did come. Hurrah!! It would very helpful to give information about shipping schedule and transit information. In emails with company they provide information about an app that tracks package. My son loves the shoes and he is happy with them. So I am happy with it, so far. The quality is not clear yet, we will see in months or a year.
Response from Men's Luxury OutletJul 28, 2021
Hey Alex, I'm really sorry to hear this - your order should definitely have a tracking number, and if there's an issue with delivery or at USPS I'd love to look into this for you - I'm reaching out via Trustpilot to get this sorted out!
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Ryun Z.
Jul 20, 2021
Poor quality
The quality of the shoes is absolutely terrible. They are flimsy and cheap and run quite small. I will attempt to return them for a refund.
Response from Men's Luxury OutletJul 21, 2021
Hey Ryun - I'm really sorry to hear that you're unhappy with your experience, but we want to thank you for sharing your feedback! We've heard a lot of great things from customers about the fit and feel of our products so if there's any issues at all, I would love to look into your order personally to see exactly why this is the case and what we can do to improve moving forward. I've reached out via Trustpilot, so please do get back in touch with me so we can make this right as soon as possible for you!
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Ms S.
Jul 6, 2021
Took months and months, but got there
Update... So.. I am quite torn on this one, as I eventually got the shoes and the products are nice... But wow, was that an adventure to get there... At first, it took months to get the shoes, then it was the wrong colour (I'm still unsure if that was because of the site being a bit confusing, or my mistake)... so I requested an exchange... and mulitple times the customer care agents were not helpful at all, not answering the question and insisting that I have the tracking code. I said I lost it and they insisted I get it from the post office... which was closed due to covid. After a few more complaints and trustpilot, I got in touch with customer care that seemed to.. we.. care, and sent out replacements in good faith.... but I didn't receive them.... they sent them out twice......... and, well.. 3rd time lucky, I received them. The last agents were caring and ensured I got there! So, torn, cos the whole experience was painful - but.. yeah I got my product.....
Response from Men's Luxury OutletJul 12, 2021
Hey there! Before implementing our return label system, our staff would explain the process of returns to customers, stating that the tracking details of every returned package would be required to ensure that we could log when a pair of shoes arrived back with our team. We have thousands of packages arriving and departing our warehouses each day and those details are necessary to ensure that a return is completed correctly. While I'm sorry to hear that there was an issue with your tracking details, I did look into your particular order and can see that our team were able to make an exception in these circumstances and processed your return in good faith! I hope you can update us with your final thoughts and you're happy with your overall experience at MLO.
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Ken
Jul 6, 2021
Do NOT Purchase!
I purchased a pair of size 10 shoes (which I normally wear) from this company, tried them on and they were too tight. So the sizing is off. I wore them for less than 5 minutes around the house to see if they would fit, no improvement. Had to take pictures of the shoes, and was told because I wore them, no exchange is possible. Their return policy is draconian in a time where businesses are trying to improve customer service, they are going in the other direction. Save yourself some heartache.
Response from Men's Luxury OutletJul 12, 2021
Hey there Ken - I'm so sorry to hear of your experience! When returning shoes, we do have to ensure that there's no dirt marks, scuffs, or signs of wear to ensure that this is something that still meets the standards we expect of ourselves if returning to our inventory. If there was an error when looking at these shoes however, I'm reaching out via Trustpilot personally to ensure that we get this rectified immediately and another pair shipped out ASAP! Please do have a look at the exact measurements on our sizing guide rather than just our sizes - as these do vary between brands - to ensure that we can get you the perfect size this time round. :)
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Leon
Jul 5, 2021
Extremely unsatisfied
Have waited over a month(June 8th) for my shoes to come and they still haven't arrived. . Just found out they're coming from China. This is a very dishonest company and I advise against buying from them. Customer service isn't helpful and the website won't notify you about shoes that are out of stock
Response from Men's Luxury OutletJul 12, 2021
Hey there Leon - I'm so sorry to hear that your shoes haven't arrived quite yet! If there was a stock issue with your particular order our team will endeavour to get those shoes replaced or expedited to you ASAP. Please do reach out to them at [email protected] if this was not already done and we will make this right immediately!
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Heather C.
Jul 4, 2021
So this is my review after having the…
So this is my review after having the shoes for a few months. Took forever to come in for one it was kinda ridiculous. The shoes looked very nice once they came in but just felt cheap. One pair actually broke while I was trying them on. Not to mention they’re like $20 all over AliExpress. Granted they’re probs made by a different company they probably feel the same shoe wise. Just doesn’t feel like a sturdy shoe to me. I gave this company a try, the shoes are stylish but won’t be ordering again
Response from Men's Luxury OutletJul 12, 2021
Hey there Heather! I firstly want to address your mention of AliExpress. You can see I spoke to a customer below your review regarding this, but to reassure briefly - you can search online to find records of copyright infringement and can confirm for yourself that we do not have any such issues. We are in no way affiliated with AliExpress and we've found that any sites using our designs are usually doing so with materials that cost a fraction of what we implement and test ourselves. While I am really sorry to hear that you were unhappy with the shoes you received, please know that if you contact our team over at [email protected] we'd be happy to arrange an exchange, replacement or return at no extra cost!
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Revolution U.
Jul 4, 2021
ALIEXPRESS RESELLER!!! DO NOT FALL FOR THIS!
The comment about this company just re selling shoe's that are sold on aliexpress is 100 percent accurate. I found the exact pair on aliexpress for $26.00 when I paid $67. The MLO reply to the previous comment was that "we manufacture and design on our shoes in house" is a pure lie. This company is a disgrace and a scam. I cant believe I fell for it. See for yourself on Aliexpress website. Search the shoe brand "Diwaniya" and you will find the shoe's that this company sells. I am going to let this be known to everyone I can on various platforms. This is wrong for a company to lie like this.
Response from Men's Luxury OutletJul 12, 2021
Hey there - I'm really sorry to hear that you may have been misinformed! There are various websites on the internet that sell a huge catalogue of shoes and clothing. These websites are infamous for utilizing the designs of other brands and artists. You can check the veracity of a company by searching for them alongside terms such as "stolen designs" or "copyright infringement" and see the results for yourself! While it's really unfortunate that these companies have led our own business to be brought into question occasionally on TrustPilot, we are striving to answer every single one of these reviews with the story of who we are and what we do, rather than looking to hide or remove what is essentially misinformation. We are in no way affiliated with AliExpress and stand by the statement that our manufacturer works exclusively with us. Please know that these are not claims that we could legally be making if untrue, especially after over a year in business with what is already a huge following. I hope this clears up any questions you had and that you'll take the time to read into our story at MLO.shoes to see exactly what we stand for and how we give back to our community.
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William C.
Jun 25, 2021
I finally got my Mlos
I finally got my Mlos. 4 weeks to get. Aside from looking real cool that's where the goodness ends. Didn't find them comfortable and found them cheaply made. Didn't pay a lot for them. And that's OK. Again nice for a cool look but if you plan to do any long walking I would pass.
Response from Men's Luxury OutletJun 30, 2021
Hey there William, thank you so much for your feedback! We're really sorry if our shoes didn't meet your expectations. We've always heard that our shoes excel in their fit and feel in particular and it's a shame that we missed the mark here. If there's ever an issue with the fit or a particular style, we're always happy to look at exchanging your shoes to ensure that you come away with the comfort that we aspire to here at MLO. Please don't hesitate to contact our support team in future and they'll provide all the details you need to get your shoes swapped quickly and free of charge!
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