Julisa A.
The product is good the c only v thing…
The product is good the c only v thing bi don't v like is the long shipping time. 14 business days just to ship out, that's more than 2 weeks..

High-end items at affordable prices.
Men's Luxury Outlet (mlo.shoes) has 638 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Julisa A.
The product is good the c only v thing bi don't v like is the long shipping time. 14 business days just to ship out, that's more than 2 weeks..
Raheem M.
I would give this a five star, but one of the shoes that I ordered a month ago and never came. Everything else I bought was delivered in a timely manner.
David R.
The shoes are amazing!! Been a fan of them since I bought my first pair last year. However, the shipping is an issue. Ordered 3 pair this time around and only received 1 out of 3. Still waiting for the other pairs to ship but it’s been about 2 1/2 weeks since I received them. Still a loyal customer though
Lolita
Ordered 2 pairs of shoes only received 1 in its been almost 2 months where r my shoe?
Michael S.
Ordered two pairs of the same shoes, just color variations. The sizing on the white pair were much tighter and noticeably smaller side by side. Wondering if might have just been labeled wrong. Hoping the next pair I exchanged for aren’t too big now cause I added a half size.
EDWIN
Waited forever to receive these shoes. Once I got them I was astounded that there was obviously no quality control coming out of wherever the shoes are manufactured. On each shoe one of the shoestring fabric eyelets was not sewn into the loop to allow the shoestring to go through and hold it in place. I loved the colors and artistry of the shoes but I will never buy another pair. I am quite hand with a needle and thread so I made the repairs myself. These are not worth the time and energy to return them. I figure it would take months to get replacements. These shouldn't be priced in the $80.00 range because there are so man other manufacturers who pride themselves with quality control before shipment, better materials and faster delivery. If youre going up against industry giants like Nike, Reebok, Sketchers, and so many more you have to step up your game. I will wear them but I won't recommend them to anyone, They would have to order their own and form their own opinion.
Donna S.
I am extremely upset with the way this site is set up. I bought one pair of shoes and while scrolling down the page I must have hit accept on buying another pair, not even the size I needed. There was no review your order or way to cancel. Now I cannot get in touch with anyone. I sent emails but have now seen that the shoes have been shipped with no way to cancel them. This is sneaky and the worst website ever. I wish I would have done my research first. Hopefully I will hear back and be able to return the shoes, but I am very worried with reading the reviews here.
Response from Men's Luxury OutletSep 22, 2021
Hey there Donna, this definitely sounds incorrect - we have the same set-up all online retailers do where you review your purchase before checkout! In the event you may have missed this, our CER team work around the clock to answer emails and would have been back in touch with you. I checked our emails and can't see any outstanding at this time. Please check your spam to see if our team have been back in touch and in the meantime, I'll reach out via Trustpilot in case there's an issue with our emails reaching you!
Ms S.
Update... So.. I am quite torn on this one, as I eventually got the shoes and the products are nice... But wow, was that an adventure to get there... At first, it took months to get the shoes, then it was the wrong colour (I'm still unsure if that was because of the site being a bit confusing, or my mistake)... so I requested an exchange... and mulitple times the customer care agents were not helpful at all, not answering the question and insisting that I have the tracking code. I said I lost it and they insisted I get it from the post office... which was closed due to covid. After a few more complaints and trustpilot, I got in touch with customer care that seemed to.. we.. care, and sent out replacements in good faith.... but I didn't receive them.... they sent them out twice......... and, well.. 3rd time lucky, I received them. The last agents were caring and ensured I got there! So, torn, cos the whole experience was painful - but.. yeah I got my product.....
Response from Men's Luxury OutletJul 12, 2021
Hey there! Before implementing our return label system, our staff would explain the process of returns to customers, stating that the tracking details of every returned package would be required to ensure that we could log when a pair of shoes arrived back with our team. We have thousands of packages arriving and departing our warehouses each day and those details are necessary to ensure that a return is completed correctly. While I'm sorry to hear that there was an issue with your tracking details, I did look into your particular order and can see that our team were able to make an exception in these circumstances and processed your return in good faith! I hope you can update us with your final thoughts and you're happy with your overall experience at MLO.