Men's Luxury OutletReviews of mlo.shoes

I am appalled at this company! My shoes were set to deliver on the 25 which they never did so I emailed support and they seriously said o well I’m sure your neighbors have them!!!! So now I’m telling them I want a refund and they ghosted me not one response! I do not want these shoes I’ve already bought him some new shoes for school! I want my money back and I will never buy from you guys again!

Do not expect to get a refund from these people. I got in contact with them the minute I wanted to process a return. It has been nearly two weeks now and I'm still battling for a return. Currently, the manager is telling me that if I want to process a return, I need to donate the shoes and provide evidence of donation. To make things better, the CEO of this company is boasting about how he became a millionaire on his youtube channel. Edit: Reply to "Reply from MLO" What your manager should give me is a return shipping label at your expense. Also, regarding your CEO, Claytano - if he spends a third of the time he spends playing auto-chess-mobile on improving customer service, maybe you wouldn't be here doing damage control.

This company is a scam and will do everything not to give you a refund. I bought a pair of shoes and the shoes did not fit so I wanted to exchange them at first. I reached out to the email provided on the website and never got a response. Then I emailed again about just returning them for my refund and still no response. It was only after I made a complaint on Facebook the company reached back out to me claiming they didn't receive my emails but I provided screenshots as proof that I did email them. The company then said that the are trying a new way to handle returns so we can cut the usps process by having customers donate the shoes to charity and then provide proof that is done and then my refund would be processed. Of course I thought that would be a great deed so I accepted this return options. After providing proof that I donated the shoes to charity the company has ghosted me. I have reached out several times but of course now there is no response. The customer services is terrible and they are full of lies. I will never buy from this company again. Update: After days of no response from this company I finally made several social media complaints and reviews and then they magically decided to response back through Facebook. Refund was finally received but I still will never deal with this company again. I shouldn't have to make complaints and reviews on social media in order to receive a refund.

There was an error in my order and easily repairable through email responses were quick and so far so good, To be continued after shoes arrive

Terrible, they sent the wrong shoe size. I paid for two day ups shipping and got it 5 days later. I asked why it took so long and they never responded. I have also emailed and messages them for a refund and still haven’t gotten a response. Not to mention the shoes were made from cheap materials! DONT BUY MLO SHOES! It seems to me that they are a scam with everything. Edit - After 3 days I was contacted via email and we talked for a few days. They pretty much said that I can return or exchange the shoes. I said I wanted to return the shoes for a full refund and they asked me to send pictures to make sure the shoe was fine, it was a size 5 and I’m size 10, I obviously didn’t use it or do anything to it. After I sent the pictures they thanked me for it and sent me another email asking me to change the review about bad materials and everything else I said… I’m not changing it, I still think they’re a scam, they ghosted me again, the shoes suck and the customer support is terrible. In the same email they also asked me if I wanted to to return or exchange the shoes for a second time. I responded return for a full refund and I haven’t heard from them since. They ghosted me again. If it isn’t already clearer I highly advise to stay away from this company for many obvious reasons! 2nd Edit - 5/6 days after 1st edit It seems like you have to right a review to get there attention because they just don’t seem to care. I’d send an email about how to get a refund. They’d say they were in the middle of changing their policy. Such a coincidence by the way. They tell me I have to donate them and send proof of me doing so. I send another email asking if I can drop the shoes in a container. It’s a donations container that people put anything they want to donate in and every week or two, I’m not sure, they would pick it up and send it to a shelter. I asked if I can drop the shoes in there and send a video of me doing so as proof and 2 days go by. They then give me a terrible answer that doesn’t help me saying as long as I donate them and show proof I will get a refund. But knowing how this company is I didn’t want to do anything yet, they’d probably bring up a bs excuse like every other time, so I asked clearly that if I was able to use that as a method to donate and that the proof would be a video of me placing the shoes in the container. And they haven’t responded. I’m almost positive this was on purpose as it wasn’t the first time and they most likely wanted the 10 day refund period to run out. So now I have some shoes that are made of what seems like trash and worst part, the wrong size! This company is very irresponsible and isn’t honest with its customers. It was so difficult just trying to get them to answer my emails! If you are looking for shoes that are actually good quality, comfortable, and look nice, I suggest buying the new balance foam runner. I was happy with that purchase, but to be honest you can order shoes from anywhere este because from my experience I’m almost 10000% sure they will be better and the interactions with the company would be better as well. Seeing how customers get treated and what the shoes really are, I hope word gets out about the company so everyone will know to not buy any of its products. This might seem as ram exaggeration or that I’m really mad but not only has it happened to multiple people but companies have a standard for these things. The products can be terrible but that’s why there’s a refund system and policy. THEY TOLD ME THEY WERE IN THE MIDDLE OF CHANGING THE POLICY. They should know how to handle refunds and customer interactions just like any other company even if they are a new company. They can do the same as any company with good customer support/service. I say this again, don’t buy the shoes or at this point any product. Go to New Balance, Nike, Sketchers, or wherever else but here for shoes. If I can tell everyone in the world a message anonymously, I’d say stay away from this company.🤣🤦‍♂️ I also just saw that an MLO representative left a comment explaining the shipping. I don’t know if it was mentioned and if I skipped through it but it’s still understandable, just mention it more. And your saying that your emails don’t match up with what I’m saying… 😂Ok I can send screen shots and screen recordings if you want me to show the emails, explain them and back myself up. And for others reading this part of the message, please look at the other 1 star reviews as they are all similar.

I purchased 4 pair of sneakers from them and I love them all. 😍 I even went through a period of having to exchange some sneakers (some were smaller than others due to Europe sizes) at least 3x and they were so patient with me. It was their customer service and comfy sneakers that drew me to purchase more. Keep that up and you’ll certainly have my business again. 🙃

All I want to do is get a larger size for the shoes I ordered for my son. I have emailed more than 3 times and no one is responding!!! Also I can not find a number to simply call this company since no one has responded to my emails!!!!

I want to say that RIGEL (and Giselle) were very helpful and replied to me quickly. It was determined that a shipping error had occurred, though NO FAULT on theirs, and they corrected it for me. I truly appreciate their help and professionalism. When shoes arrived, I found them to be comfortable and looked great.