Men's Luxury Outlet Reviews | Read Customer Reviews of mlo.shoes

Men's Luxury Outlet Reviews | Read Customer Reviews of mlo.shoes

Men's Luxury Outlet reviews

638 approved reviews, newest moderated first

Jesse
Aug 23, 2021
Loved how fast they respond to message…
Loved how fast they respond to message and how helpful they are
Response from Men's Luxury OutletAug 25, 2021
Thanks Jesse!
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HeartxJoso
Aug 20, 2021
Do NOT purchase from this company
I had high expectations for the shoe but it did not meet those expectations and I was okay with that. Everything was normal until now. I am trying to return and receive my refund and this company has basically ghosted me, after changing their return policy in the midst of my return. This company said they rather have me donate the shoes to an organization and show proof of receipt because it is more convenient (for them) to not have to deal with the post office. This doesn’t even apply to their refund policy listed on the site. I decided to oblige because yes, people need shoes, however now that I have, customer support has not responded to me and I have reached out 3 days this week. It’s poor customer service and it feels like this company is a scam. It is not the money it is the principle. Do what you say you are going to do when you are going to do it. I highly recommend, do NOT buy from this company…..
Response from Men's Luxury OutletAug 25, 2021
Hey there, I'm sorry to hear of your frustrations with our new policy. I believe when you mentioned the convenience of dealing with the post office you may have misunderstood - we didn't deal with the post office ourselves for returns previously. Our CER likely advised you that donating the shoes would be more convenient for you rather than dealing with the post office. Apologies for any confusion there! As for the policy itself, we're striving to continue on our mission to give back to the community and make a positive impact on the world. I'm really glad to hear that you are a part of that and helped someone in need! There does seem to have been an issue with your emails reaching us however - I've contacted you through Trustpilot to see if I can locate these and ensure that your refund is processed immediately.
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Sheila
Aug 13, 2021
Love love my new S190w they feel…
Love love my new S190w they feel amazing to wear an have gotten lots of Compliments . The grey color is so Nice now I want the other 2 ,, only thing is they take Forever to come but well worth the wait ,,,, thanks MLO … Sheila from Toronto
Response from Men's Luxury OutletAug 13, 2021
Hey Sheila, thank you so much for our feedback! There are some small delays between the US border and Canada at the moment due to the current restrictions, but we do offer expedited options so these can reach you faster next time! Thanks again and stay safe out there :)
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Paola Piloto R.
Aug 11, 2021
Poor quality and poor Customer Service
Shoes arrived with stains and poor finishing with uncut threads. Have been trying to return, but Customer Service doesn’t reply back. I want to return this shoes and get my refund!!
Response from Men's Luxury OutletAug 12, 2021
Hey there Paola, I'm really sorry to hear that your shoes may not be up to our standards! We'd be happy to look into this further for you. It sounds like you're having issues reaching out to our team so I'll reach out via Trustpilot personally to make this right.
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Lexie H.
Aug 7, 2021
Very low quality for a high price
Very low quality for a high price, and they make you jump through hoops to return them. Don't waste your money and time.
Response from Men's Luxury OutletAug 10, 2021
Hey Lexie, sorry to hear you had an unfortunate experience with returning your shoes - I'm reaching out to learn more about why our return process was an issue for you and what we can do to improve! Edit - I have reached out via email to clarify our process! Edit - We successfully completed the return after clarifying the process :)
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Hank R.
Aug 5, 2021
MLO I need help please
MLO I need help please. I ordered 2 pairs of shoes about a week ago and my account does not say that the order has even been placed even though I have a tracking number for it. What do I do?
Response from Men's Luxury OutletAug 10, 2021
Hey Hank - I'm reaching out via Trustpilot to see what the issue may be here! If you have a tracking number, the order is definitely fulfilled however, so not to worry! I'll get this sorted out for you :)
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Stefaon S.
Aug 1, 2021
I ordered a pair of shoes on July 9th
I ordered a pair of shoes on July 9th. They shipped on July 15th. Haven’t received those. I ordered a second pair on July 26th and received those on July 29th. Tell me how that makes sense. I can’t even track the first pair because they didn’t provide a courier.
Response from Men's Luxury OutletAug 2, 2021
Hey there Stefaon - sorry to hear of the shipping issues with your order! We are seeing some small delays depending on which of our warehouses the shoes ship from at the moment, which we suspect is due to the current issues stemming from the Delta variant. This is something we're working on resolving but for the time being, however, there should definitely be a tracking link with you for any and all updates on your package. I'm reaching out via Trustpilot to make sure that's been sent out!
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jay S.
Jul 30, 2021
I love this brand
I love this brand. I also love the back story on how they got started and how they give back. Designs are great. I bought a few pairs l. Every time I wear a pair I get constant compliments from people. Keep up the good work. Can't wait to see what other styles and color waves yall come up with!
Response from Men's Luxury OutletJul 30, 2021
We're so glad you've read our story! Thank you for being a part of our community, and a part of us giving back. This is just the beginning!
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