Men's Luxury OutletReviews of mlo.shoes

Response from Men's Luxury OutletSep 15, 2021

Hey Mike, I'm really sorry to hear that the shoes missed your son's birthday! Our shipping timeframes are accurate, but unforeseen issues can occur according to the time of year or current global circumstances - I can certainly take a further look into this for you to see why exactly your package hasn't seen movement. I'm reaching out via Trustpilot to look into this personally!

Response from Men's Luxury OutletSep 15, 2021

Hey Adam - usually you can email our team over at [email protected] to look into processing a cancellation, but for now I've sent a message through Trustpilot to see whether I can take care of this for you today!

Response from Men's Luxury OutletSep 15, 2021

Hey there - I'm really sorry to hear that you may have been misinformed! There are various websites on the internet that sell a huge catalogue of shoes and clothing. These websites are infamous for utilizing the designs of other brands and artists. You can check the veracity of a company by searching for them alongside terms such as "stolen designs" or "copyright infringement" and see the results for yourself! While it's really unfortunate that these companies have led our own business to be brought into question occasionally on TrustPilot, we are striving to answer every single one of these reviews with the story of who we are and what we do, rather than looking to hide or remove what is essentially misinformation. We are in no way affiliated with these sites and stand by the statement that our manufacturer works exclusively with us. We hire an in-house shoe designer that our CEO works closely with, and we've even had competitions within the company where all the employees have the opportunity to design a new shoe or colorway! I hope this clears up any questions you had and that you'll take the time to read into our story at https://mlo.shoes/pages/our-story to see exactly what we stand for and how we give back to our community.

Response from Men's Luxury OutletSep 8, 2021

Hey there! That sounds like there may have been an issue with your emails reaching us for some reason! I'm reaching out via TP to get your details so I can arrange this personally for you. Your exchange timeframe will be paused until I can walk you through the process! :) EDIT: I've reached out via TrustPilot!

Response from Men's Luxury OutletSep 3, 2021

Hey there Dallin, thanks for your patience while we looked into exactly what happened here! I sincerely apologize for any miscommunication with our CER team. We discovered that one of the pages on our site had been rolled back to a previous version. They were unaware of this and tried to advise you of the policy change in current effect! I can completely understand that this may have been confusing for you however and will be reaching out personally to make this right. EDIT: I have reached out via Trustpilot! EDIT: Dallin got back to us and I've emailed him directly.

Response from Men's Luxury OutletSep 2, 2021

Hey Darla - sorry to hear you're unhappy with your experience! We do have a sizing chart on our site to ensure best fit ahead of time - although our shoes actually run true to size, this differs between brands, so we see this issue on occasion when other shoe brands are used for reference instead. As for the returned shoes, I believe you moved house while the second package was still on the way to you. It's usually our policy to reship all orders that are returned or lost so that we can ensure our customers receive the shoes they ordered, but as you've been unhappy with your experience and could not reach out in time to arrange an exchange for your first pair, we can certainly make an exception. Our team have reached out to you to make things right! EDIT: Darla has been contacted by our support team! EDIT: The situation has been resolved!