Men's Luxury OutletReviews of mlo.shoes

I paid for two pairs of shoes and paid with Apple Pay but somehow it registered an old email and address and processed it. Now I can find any help to correct this! They have disclaimer saying they can’t change shipping address!!! How convenient for them! They won’t even answer my email and they don’t have a contact number Lesson learned not to do future business with them!

Received a pair of defective shoes and contacted MLO immediately. They were super quick on the response and they have extremely friendly and cooperative customer service. Was able to get a replacement for my shoes and will be shipping out soon. 10/10 do recommend, great Customer service and the shoes themselves feel and look great too!

I took a chance and bought MLO’s shoes. I bought my shoes in early October and by the middle of November the shoes already started to fall a part. When I reached out to customer support they told me there was nothing they can do, but reassured me that their shoes are made with quality materials… I’m not entirely sure how they are when I’ve NEVER had a shoe become unwearable this quickly before, and I’ve worn some pretty cheap shoes. There shouldn’t be an excuse for 1. The shoes falling a part and 2. The lack of support and help I received.

shoes had a huge cliff on the heel that'd catch every step i had to walk down, nearly taking me down the stairs several times. i carved that part off with a knife, no damage to the shoe itself, only the duckbill attached to the heel. laces don't stay tied, and tying them doesn't keep the shoes on your feet. no ankle support, so i'd roll my ankle every 10 steps or if i tried standing on something. i figured i'd get used to it but now, 2-3 months later they fell apart on me. the upper part completely separated from the soft plastic outsole. now i'm off to walmart to get a reliable pair of shoes for 20-30$, instead of wasting 60-80 or however much i spent here, praying my shoes last the trip. (not to mention i saw an ad for the SAME shoes that i got, not a week later from a completely different company so i'm not sure if one or the other is just a scam. or both.)

The shoes are terrible quality, like you would find in a Wal-Mart. I initially accidentally ordered the wrong size, and customer service was very responsive. I had to pay for return shipping in spite of supposedly not needing to on their website... And after sending the tracking info, I got an email with a free return shipping label I was told to ignore, that it just happens when they put tracking numbers into their system.... At this point, I was starting to feel sketched out by them. I contacted them about the exchange status the following week, got an almost immediate response saying it would take 10-15 business days to inspect the shoes and get the new pair shipped out. Over a month later and nothing.... I emailed them again, they said the warehouse team "is still inspecting the shoes". At that point, I asked for a refund instead, and they said no problem, it would be 2-5 business days..... A week goes by, and nothing.... I only actually got my refund when I told them I was feeling scammed and was going to take this issue to my bank. After sending that email, the response was immediate and the refund actually did appear within 2-5 business days... Nice knowing you have to threaten people in order to get them to actually give you your money back...... From ordering the shoes, I got them in 2 days. Trying to exchange them and then try to get a refund instead for them? Took almost 2 months. Horrible service, and the product does not match up to the pictures at all, it both looks and feels incredibly cheap. Stay far, far away.

This is a great company. I needed help from them and they went above what I thought and were so kind. The XTC T200 are sick shoes!

I placed an order for my son’s birthday, planning in advance, not knowing how long the 2 pairs of shoes would take to be delivered, so ordered about 3-4 weeks ahead. Received the shoes relatively quickly. My son opened his gifts on his birthday, loved the one pair of MLO shoes but not the other style. I thought no big deal, we can just return the other pair of shoes….nope. I contacted MLO “customer support” and they said they couldn’t refund my money because it was past 10 days. 10 day return policy! Insane, no one in any retail business has such a terrible policy. The MLO customer support told me to “donate or give the shoes to someone as a gift”! What?! Now no one from MLO will respond to my emails to resolve this. The whole thing is unacceptable. We will never purchase from this site again and will try to warn others.

The best customer service EVER! These guys are amazing, I had an issue with sizes and they bent over backwards to support me and replace the sneakers - you guys seriously rock