Liam D.
Unrealistic advertisement, not worth the price
I received my shoes after waiting just over 2 weeks. My first impression was that they looked much worse than on their website, and the material looked and felt very cheap. I mainly bought the shoes for their colour, and sadly they are much more washed out than their promotional material suggests. After only a few hours the insole foam is already shredding and making a mess, and they weren't very comfortable either. Definitely not worth the price, but their returns policy sounds awful so I'm not going to bother. Edit 16/12: MLO sent me a second pair as a gesture of goodwill, so I'll try these out to see if I have the same experience
Response from Men's Luxury OutletNov 10, 2021
Hi Liam! I'm sorry to hear that you feel disappointed by MLO so far. I'd be happy to clear up a few things about our process to hopefully mitigate this! For all international orders, two weeks is our standard shipping estimate -- you can find more info on this in our shipping policy: https://mlo.shoes/policies/shipping-policy. Additionally, we always ship our shoes in MLO branded drawstring bags. These are lightweight to reduce fuel consumption, reusable however you choose to do so (they're great for the gym!), and made from environmentally friendly materials so we can do our part in combating climate change! The majority of our customers love these bags, which is why we've always used them. :) Similarly, our shoes are also made from environmentally friendly and high quality materials! I understand that your first impression of our shoes was not the best, so I'll be reaching out to you to see if our Support Team can help to improve this. Rest assured, we'll get this resolved ASAP! EDIT: I've requested Liam's contact info so the team can reach out! EDIT 11/12/21: We've reached out to Liam and sent some courtesy replacements!