mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com reviews

111 approved reviews, newest moderated first

Sc
Oct 9, 2023
The fixture is beautiful but the…
The fixture is beautiful but the customer service was horrible. Emails were not returned within 48hours.
Response from mitzi.comOct 9, 2023
Hello Samantha, Thank you for your feedback. We strive to provide the best customer experience possible and respond to emails in a timely manner. However, due to high volume of emails we try to answer emails in the order in which they are received. We are truly sorry for any inconvenience and are especially pleased that you love our Ariana chandelier! Best, ~Mitzi Team
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Bri
Sep 29, 2023
The lights are perfect
The lights are perfect! Order was timely.
Response from mitzi.comOct 9, 2023
Hi Bri, Thank you for your positive feedback and we are pleased that you love your fixtures! Can't wait to see you on your next lighting project! Best, ~Mitzi Team
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Not H.
Sep 28, 2023
The website is a complete mess on every…
The website is a complete mess on every level and the support team is non-existent and unhelpful.
Response from mitzi.comSep 28, 2023
Hello Bryn, Thank you for your feedback. Again, we sincerely apologize for your inconvenience from our website issues. Sometimes there are unforeseen issues and circumstances that are out of customer services’ control. We strive to provide the best customer service and continue to make improvements on our site to assure our customers have a positive shopping experience. Best regards, ~Mitzi Team
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Sally W.
Sep 18, 2023
Adorable and unique lamp!
The lamp came in a very timely manner and was just as darling as it looked online!
Response from mitzi.comSep 18, 2023
Hi Sally, We appreciate positive feedback and we're happy to know that you adore your new Annabelle table lamp! Thanks for shopping with us and we look forward to seeing you on your next lighting project! Enjoy! Love & Light, ~Mitzi Team
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Christine
Sep 13, 2023
Love the light fixtures but shipping…
Love the light fixtures but shipping out my order took soooo long. I needed to contact to find out where my light fixtures were! My order was supposed to have shipped out but no tracking info for about a week and half. Only after I contacted they shipped it out!
Response from mitzi.comSep 14, 2023
Hi Christine, Thanks for your feedback. In-stock orders typically ship the next business day. During high volume periods (during promo sales) and inclement weather, your order could be delayed additional days from our normal commitment period of 7-10 business days. We apologize for any inconvenience and appreciate your understanding and patience. Love & Light, ~Mitzi Team
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Colleen N.
Sep 10, 2023
LaDonna was wonderful
LaDonna was wonderful! I already had some ideas of my own and she helped me hone in on what lights would work best together and fit the look I was going for. Also, she told me when something wouldn’t work size wise. I had another question after our consultation and emailed her. She responded quickly with a helpful response.
Response from mitzi.comSep 11, 2023
Hello Colleen, Wow! Thank you for your positive feedback and compliments on our Stylist, LaDonna! We are happy to hear she was able to assist you with your lighting needs! Love & Light, ~Mitzi Team
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Alison C.
Sep 9, 2023
Love this fixture so much I bought…
Love this fixture so much I bought another, Great experience beautiful fixture A+
Response from mitzi.comSep 11, 2023
Hello Alison, Thank you so much for your positive feedback, we really appreciate it! We're excited to hear that you love your fixtures! Love & Light, ~Mitzi Team
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Chris T.
Sep 7, 2023
Fixture had a broken bulb then they no…
Fixture had a broken bulb then they no longer sell the bulb that they were making me buy then sent me a link to bulbs.com to buy replacement bulbs. Fixtures had damage and they wouldn’t replace even though cheap gold finish was rubbing off. I’d stay clear of this company. Way better lights out there.
Response from mitzi.comSep 7, 2023
Hi Chris, Thank you for your feedback. We are still testing our led bulbs for compatibility for our customers. If you purchased your fixture from our website and your fixture arrived damaged, we would be more than happy to replace your fixture under warranty. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. • To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment. • All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant. • Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures. Love & light, The Mitzi Team
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