mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com reviews

Showing 6 reviews with 2 stars · Clear filters

Emma S.
Apr 13, 2024
Poor Customer Service
Products are beautiful, but customer service is extremely lacking. If your order is perfect, you’ll be in good shape. However if you need help with anything, don’t expect someone to care. I ordered two of the same fixture. One came with a bulb, and one did not. I was told I needed to buy the bulb for an extra fee for the second fixture, despite having the same exact fixture come in the same order with a bulb. I was left on “hold” with customer service for hours, and I didn’t receive a response before the close of business hours. I didn’t need an answer then, but a simple “We’re closing, but I’m going to leave the ticket open” would have been helpful. Instead, I had to reach out again and start over.
Response from mitzi.comApr 15, 2024
Hello, Thanks for your feedback. We aim to deliver a great customer experience and apologize for any inconvenience. Thank you for taking the time to bring this to our attention. We value your feedback and we're always striving for improvements with our online site and customer service. Your feedback has been noted! Thanks. Love & Light, ~Mitzi Team
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Sharon N.
Feb 13, 2024
Poor customer communication
I have not received the product yet. When I ordered it ( a while ago) it said to be shipped in 2 weeks. Heard nothing from your company, had to follow up to find out what happened to the light and got a response saying it wasn't in the warehouse. This was my first experience with this company will probably not order again. Poor customer communication
Response from mitzi.comFeb 16, 2024
Hello Sharon, We appreciate your feedback and for patiently waiting on your wall sconce. Due to unforeseen circumstances, we apologize your fixture's back order was extended. Your order has now shipped and is scheduled to arrive Wednesday the 21st. Again, we sincerely apologize for the delay and hope you enjoy your wall sconce! Best regards, ~Mitzi Team
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Sc
Oct 9, 2023
The fixture is beautiful but the…
The fixture is beautiful but the customer service was horrible. Emails were not returned within 48hours.
Response from mitzi.comOct 9, 2023
Hello Samantha, Thank you for your feedback. We strive to provide the best customer experience possible and respond to emails in a timely manner. However, due to high volume of emails we try to answer emails in the order in which they are received. We are truly sorry for any inconvenience and are especially pleased that you love our Ariana chandelier! Best, ~Mitzi Team
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April
Jul 21, 2023
new light bulbs detract from fixtures.
We have several Mitzi light fixtures at our house. The design of our fixtures highlights the bulbs. The new LED bulbs are not attractive and because the bulbs are so prominent, our fixtures are less appealing.
Response from mitzi.comJul 24, 2023
Hi April, Thank you for your feedback we really appreciate it! We will be sure to inform our engineers and design team of your review on our led bulbs. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. • To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment. • All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant. • Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures. • Mitzi will sell our current inventory of bulbs through July 31, 2023. However, once the banned bulbs are depleted, they will no longer be available for sale. Love & light, The Mitzi Team
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Clayton
Apr 5, 2023
Shipping and customer service poor
Shipping and customer service were poor, had to reach out through social media to get any attention (delayed by a lot of weeks) - would have been great to be able to talk to an actual person. Lighting is nice though.
Response from mitzi.comApr 7, 2023
Dear Clayton, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon. Love & light, The Mitzi Team
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Kyle
Apr 5, 2023
Not a great experience!
Their shipping system said they'd ship at a certain date. I reached out when the product hadn't shown up nor changed to "shipped" almost two weeks later. Eventually they sent a brief email that said "Your product is shipped with FedEx tracking ######." When I went and looked, they had created the shipping label AFTER I reached out to them, so I guess they were just waiting for me to complain before shipping? Seems inefficient. The only reason I am not giving one start is because the light bulbs did show up in the end, it was just two weeks after I needed them and I had to be the one to initiate shipping the product I paid for.
Response from mitzi.comApr 7, 2023
Dear Kyle, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon. Love & light, The Mitzi Team
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