Kariam P.
advertising and Misleading communication!
Very disappointing and unfair customer experience. I purchased $70 worth of light bulbs that unfortunately did not fit my lamp. The bulbs were completely unused, so I contacted the company to request a return. I was then told that all light bulb purchases are “final sale” and cannot be returned or refunded. I understand that a company can have a final-sale policy, but I do not believe this is a fair policy for an unused product, especially at a $70 price point. Customers should have a reasonable opportunity to return an unused item that simply does not work for their needs. What makes this even more disappointing is that I was not aware of this restriction when I made the purchase. In my opinion, a non-refundable final-sale policy should be clearly and prominently disclosed before customers spend their money, not something they discover only after trying to make a return. I believe this policy is unfair to customers, and I hope Mitzi will reconsider it or at least make the restriction much more visible before checkout. Very disappointed with how this was handled!