MinebrickWe are dedicated to documenting you and your loved ones in a fun way. Make your photos less banal and your gifts more creative. We will meet all your gift expectations.Minebrick,since 2022, we have been delivering the best shopping experience for customers around the world. Minebrick direct-to-customer enables Minebrick to create the most unique personalized brick figure gift for all occasions in a very competitive price.We have a professional design team that can meet everyone's customized needs; professional photography equipment to fully demonstrate product features. Personalized gifts are made just for you.
Minebrick (minebrick.com) has 664 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Andrea S.
Minebrick is fully attentive, responsive, and explanatory with all my questions surrounding the personalized product! Their customer service is exceptional! I am anxiously awaiting the product and will update my review at that time!
Neddie
The team was exceptional with communication. They made sure I understood the ETA and wanted to make sure I was okay with any changes they made. Great customer service!
정보희
I requested the production of a block model similar to my car this time. However, I was disappointed that the block model was made in a very different form from my car. From the perspective of requesting production, I believe that a product that satisfies the requester will be created only when detailed information is provided on whether the reason for the difference in the produced design is due to the limitations of the block model shape handled by your company or the lack of information in the uploaded photos, and communication with the requester must be established. Due to the disappointing results compared to the cost, I plan not to use this service again. However, the CS team's response was satisfactory and responded quickly. I think that part is excellent. Nevertheless, I find it very regrettable because the essence of your company is to produce products that satisfy the requester.
Response from MinebrickMay 24, 2026
We sincerely apologize that the final block model did not meet your expectations and for any disappointment this has caused you. We truly appreciate your detailed feedback, and we understand how important it is for the final result to accurately reflect your car. Your comments regarding communication and design clarification have also been noted and will be shared with our production team for improvement. We will arrange for a dedicated customer service agent to contact you shortly to review your case and find a suitable solution. Please kindly check your email for further updates. Thank you again for your feedback and for acknowledging our customer service response speed — we appreciate it greatly.
Abrar
Great experience.
Mansee S.
Thank you for all your help and patience. I appreciate all the work the team put to meet my requirements. Thank you
Lynee B.
I paid for a product with an additional premium feature to proof the design before it went to production. I received no emails from the service about the confirmation of my order - I emailed them that same day stating I dind't receive confirmation of my order and purchase number, etc. they then responded by email reassuring me that they had my order. I then received no update about my proof of design, when I contacted them again and went to "track order" I found that they had just approved the order on my behalf. Customer service has not been helpful, they can't even get my name correct associated with my order, they have refused to make corrections to the order and are telling me that I have to pay additional money if I want to update the design, despite the fact that I was never allowed to review the first design I paid for.
Response from MinebrickMay 17, 2026
We sincerely apologize for the frustration and inconvenience caused by this experience. Please don’t worry, we will work with you to resolve this issue properly and help correct the order. Thank you for bringing this to our attention and for your patience while we make this right.
Carrie A.
Haley was understanding and such help with my questions! Her timely responses were appreciated 😊
Divyashree R.
The response was extremely quick and detailed. Very happy with the customer service :) Gives me good confidence in the product as a first time purchaser.
