Mindbloom Reviews | Read Customer Reviews of mindbloom.com

Mindbloom Reviews | Read Customer Reviews of mindbloom.com

Mindbloom reviews

822 approved reviews, newest moderated first

N B.
Oct 28, 2024
The ease of the process has been…
The ease of the process has been amazing.
Report
John W.
Oct 28, 2024
The communication and follow up are…
The communication and follow up are excellent. When they did make a mistake (I did not get my box) they fixed it. The experience itself is ongoing and eye opening.
Report
Amy G.
Oct 28, 2024
calm
I had a peaceful, introspective experience. I am more hopeful to continue on this journey in a new direction.
Report
bambi H.
Oct 26, 2024
Mindbloom charged my credit card without a doctor’s prescription
After a $99 consultation I decided their program wasn’t a good fit for me and did not receive a prescription from the doctor I consulted with. Two weeks later my credit card is charged $350 for six sessions. How am I being charged almost $400 when I never received a prescription from any doctor? Stay far away from these money-hungry vultures. There are much cheaper and better alternatives for ketamine therapy.
Response from MindbloomNov 19, 2024
Hi, Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly through our Help Center (https://help-center.mindbloom.com/en/) Mindbloom’s refund policy is outlined at https://intercom.help/mindbloom/en/articles/8894531-what-is-mindbloom-s-refund-policy. With respect to the concerns you stated, clients who are not medically eligible for treatment receive a full refund. Clients who are deemed medically eligible during their consultation, but choose not to continue before receiving any medication, are eligible for a full refund, minus the $99 cost of the consultation. Our team is available 24/7 to help resolve your concerns and we encourage you to reach out directly and confidentially to discuss this further. You can contact us here: help-center.mindbloom.com/en/ We look forward to hearing from you. Wishing you the best, The Mindbloom Team
Report
Arlicia H.
Oct 26, 2024
I’ve learned so much about my self
I’ve learned so much about my self
Report
sandra B.
Oct 25, 2024
professional clinician and guide
professional clinician and guide, helpful customer support.
Report
Stacie
Oct 24, 2024
Amazing company
Amazing company and people helping with the journey!
Report
Adam R.
Oct 21, 2024
Customer service is strictly AI
Customer service is strictly AI. Prescriptions are lost after first couple sessions. Not easy to navigate initially.
Response from MindbloomOct 30, 2024
Hi Adam, Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly through our Help Center (https://help-center.mindbloom.com/en/) Mindbloom clients receive comprehensive human support, from guides, clinicians, and our 24/7 support team. We leverage some AI-enabled tools to provide faster responses to certain customer support questions, but our team of humans is always available. You can reach our team anytime via the Help Center or directly in the Mindbloom app chat. Additionally, our Mindbloom guides are available to support clients at every step in their program—from preparation to integration. For medication-related concerns, clients are encouraged to work with our support team, who will ensure any concerns or issues are addressed. A member of our support team has reached out to you to ensure we address the concerns you raised. Thank you for sharing your feedback and for trusting us with your care. Warm regards, The Mindbloom Team
Report