Mile AutoWith pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Garett L.
Ian was great and fully understood my situation and helped me through the entire process
Response from Mile AutoDec 17, 2025
Hi Garett - thank you for your review on Trustpilot. Ian is indeed "great" and a trusted member of our Mile Auto claims team. We are so glad to hear that he was helpful. That's why our entire claims team is here - to help our members through the bumps in the road. Best regards, Mile Auto Customer Success
Binhminh T.
Now mile auto is charging arm and leg and very expensive for my ocasion drive on the weekends tesla. It's charging triple around 300$/a month. My car payment including gap insurance around $ 500.00/ a month. Insurance cost is almost the same as purchasing another new vehicle. Secondly used tesla value i bought isn't a Ferrari it's only $ 20,000. Thirdly I don't have tickets or accidents. Lastly I'm not an 16 to 25 age bracket I'm already over the hill with 65 years of driving experiences. I have asked them if the premium change by raising high deductible from 500 to 2000 or moving to out of city and they said " not significant change." Conclusion it's too high i may ditch the tesla.
Response from Mile AutoDec 17, 2025
Dear Mr. Tran - we note that you made this same complaint about 3 weeks ago. At that time, we explained as follows: "Hello Mr. Tran - we have reviewed the information referenced here on Trustpilot. The cost of insuring a vehicle depends in large part of the value of the vehicle being insured. In your case, you changed from a vehicle that was about 20 years old to a much newer and more valuable vehicle - a Tesla. As a result, that vehicle is more expensive to insure. With our pay-per-mile insurance, there is a base rate based on non-moving risks to your vehicle - such as theft. If the Tesla is not being driven, you will save money on your insurance because the mileage portion of your policy premium will only reflect the miles actually driven each month. We appreciate you trusting Mile Auto for your auto insurance coverage. Feel free to reach out to us if you have any questions. Sincerely, Mile Auto Customer Success" Feel free to reach out to [email protected] if you'd like to discuss further. Thank you.
Tateka P.
I forgot to update my bank information when I switched banks so payment didn't happen. I didn't find oit because I hadn't checked my emails due to working so much OT at work. Then my old bank called to tell me that they received the payment request. I called and the gentleman on the phone was amazing in helping me get my account straitened out.
Response from Mile AutoDec 15, 2025
Hi Tateka - thank you for your review on Trustpilot. We are so pleased that our customer care team was able to help get your account straightened out. We appreciate your feedback. Feel free to reach out at any time. Best wishes for a wonderful holiday season. -Mile Auto Customer Success
Ken R.
Very satisfied ! Izza does a very good job taking care of my needs. Ive only had this insurance for 4 months and I am happy with everything! Izza is a gem! She is quick and to the point. Very satisfied!
Response from Mile AutoDec 15, 2025
Hi Ken - thanks for your review on Trustpilot. Yes, Izza is indeed a gem; always responsive, efficient and kind. We are so glad she was able to help you with your policy. Thank you for being a part of the Mile Auto family, and feel free to reach out anytime we might be of assistance. Best wishes for a wonderful holiday season. -Mile Auto Customer Success
Margie S.
Great customer service. Inexpensive and quality all in one
Response from Mile AutoDec 15, 2025
Hi Margie - thanks for your review on Trustpilot. We are grateful for your feedback, and truly appreciate your kind words. We work hard to provide high-quality insurance at a fair price. Wishing you and yours a wonderful holiday season. -Mile Auto Customer Success
Lindsey D.
The claims process was easy to get through.
Response from Mile AutoDec 15, 2025
Hi Lindsey - thank you for your review on Trustpilot. It is never fun to experience a claim, so we are pleased that our highly-trained claims team was able to make the process easy for you. Thank you for being an important part of the Mile Auto family. Warmest wishes for a pleasant holiday season. -Mile Auto Customer Success
Jeshea P.
Ian helped me with this call regarding our last claim and was super sweet, helpful, and to the point. I would definitely want him to help me if I call back with any help or questions, if you can could you tell him I said thank you!
Response from Mile AutoNov 21, 2025
Hi Jeshea, Thank you for sharing this! We really appreciate your kind words and we’re so glad to hear that Ian made your experience smooth and supportive. It means a lot to know our team is making a positive difference for you. If you ever have questions or need help again, we’re always here. Warmly, - Mile Auto Customer Success
Guest
I really appreciate the help I received from Kydle today! He was very courteous and knowledgeable! I love Mile Auto!
Response from Mile AutoNov 18, 2025
Thank you so much for sharing this! We’re thrilled to hear that Kyle was able to take great care of you. Providing courteous and knowledgeable support is exactly what we strive for, and it means a lot to know your experience reflected that. We truly appreciate you being part of the Mile Auto family! 💙 - Mile Auto Customer Success
