Wayne S.
Uncaring about their customers.
I received a round ball mold from Midway USA in mid January 2016. It produced under sized casting. Midway will not accept returns unless they are in the original package and unused. This being the case I returned the mold to the manufacturer Lyman. Lyman sent me a replacement which also made undersized castings. A third mold was sent out and it also produced undersized castings. At this point (July 15, 2016) I requested Lyman to issue me a refund check. After two weeks and no check, I requested the help of Midway. Midway was most indifferent and unwilling to help. A business has the obligation to stand behind what they sell and make an earnest effort to satisfy their customers. I closed out my account and have taken my business elsewhere. In closing........Mr. Potterfield you have lost your way.



