MidwayUSAReviews of midwayusa.com

It appears that the company doesn't care anymore what you think. I feel that stopping the printing of yearly catalogs is a mistake . Other companies (ie.Brownell) have opened a retail outlet in Iowa and continue to print great catalogs. ..and are very helpful in locating, researching and providing excellent tech support on the products they sell.

I've been ordering through Midway USA for a few years now. At least a couple times a month. I've always been very happy with them. In the past, things were almost always shipped the same day and would often arrive the following day if I chose the UPS option. (They're in Missouri, I'm in Northern IL.) The last few months, however, things have been taking longer and longer to arrive. If I order something on a Monday morning while I'm at work, it doesn't seem to get sent out until Tuesday night. Now it seems to be getting worse. I place an order on the afternoon of 3/9/15 for an in stock item and the email back from them stated it should be shipped on 3/12 and be delivered 3/16. Even adding another $24 for overnight shipping wasn't going to get it here until the 15th. Most of the time when I place an order, the items aren't really important. New parts for guns that I probably won't end up working on for a few days anyway, so it's not critical that they arrive right away. That being said, I'm antsy when I order things and I want them ASAP. I am not sure what's going on over there and why they are unable to get things out of their warehouse in a timely manner, but I'm beginning to rethink ordering through them.

I purchased a black powder revolver from Midway, they were very quick to take my money. The revolver arrived on the appointed day, I opened it up to discover that I had received a used gun, complete with black powder fouling, rust and none of the manuals that accompany new products. I called Midway and was told to ship it back (on my dime) and I would be given a new one as soon as they received my return. Midway received my return in two days, per tracking, but failed to ship me a new product as I was told would happen by customer service. I called Midway, wasting my time and being put on hold for a very long time, which is standard OP with Midway, to find out that my replacement revolver was now backordered. I asked for a refund of my money, and was told that I would receive "Midway Bucks" towards my next purchase. I did not want Midway Bucks, I wanted my money back (284.00) on my debit card. After much hassle and wasted time, I was re-credited my purchase amount on my debit card. I thought, "What a third rate business", little did I know it would get much worse from there. A month after I thought I had put Midwayusa in my rearview mirror, I get an email from them telling me that they have without any authorization or permission from myself, taken my $284.00 from my debit card and issued me "Midway Bucks". Needless to say, I was more than just a little irritated with these idiots STEALING my money when I had ordered nothing from them. Several phone calls later to their completely inept customer service and many hours on hold, I got to talk to a supervisor named Pete. He was very apologetic and assured me that I would receive a refund check issued the next day, that was two weeks ago and I still have yet to receive my check. I live 90 miles from Midwayusa, when I called them they told me the check was sent but the mail is slow, give it a few more days, they said. I waited another 3 days, no check, so I called them again, different answer this time I was told it takes time to process a check and send it out. I was very angry about these thieves taking my money and refusing to give it back, asked to talk to "Pete", was told he was unavailable. While I was clearly angry with these people, I never was abusive, insulting or vulgar, I just want my money back. My last call to customer service ended with the customer service rep. hanging up on me when I asked to speak to a manager. No freakin' kidding. I still have not received my money from these criminals, and they have apparently blocked my number since I can no longer reach them from my phone. Believe the low rating this company gets, it is very well deserved, I can not rate them low enough on the scale that is provided. Be warned, DO NOT do business with Midwayusa.

Ordered online Wednesday14th, Jan. 2015, at checkout if pay $3 more get product Saturday. Check tracking and showed delivery Monday 19th, emailed and called. Asked what was up with that, request $3 refund and refused. Never Again!

OK, I have ordered several items from MidwayUSA in the past and have been pleased with the results. I chose to NOT pay attention to all the negative reviews about the company until I ordered several pounds (3) of powder for my reloading press. Now I see where the problems start. Below is a "short" break down of what has transpired with Midway USA and specifically their "for the lack of a better term "Customer Service" In short their Customer Service people have given me the run around about the delivery of the powder that I ordered from them. They told me that the powders are drop shipped from their suppliers. Then they tell me that they can only ship a maximum of 100 pounds (per truck) of HAZMAT Material from their location at a time. Midway USA sent me a tracking number for the shipment. Fine, only every time I attempt to track the package all I get is "Item not Found". Finally three (3) weeks later I get another e-mail from Midway saying the order still has a tracking number and is ready to be shipped, and because there is a tracking number, and the order is ready to be shipped that he order cannot be cancelled. To be fair they do have a lot of great items, but if you want powder or primers they absolutely are a waste of time. Will I go back to them for anything in the future. Not a chance in hell. Oct 23 2014 Received notice that he powder was in stock. Oct 23 2014 Ordered the powder Nov 18 2014 Received notice that the powder had shipped along with a tracking number that only states "Not Found" Nov 28 2014 I sent an e mail requesting an update on the shipment. Dec 1 2014 Received an e-mail from MidwayUSA explaining their issue of only being able to place a maximum of 100 pounds of powder on a truck at a time. OH and the powder that I ordered has still not shipped. Dec 2 2014 Sent MidwayUSA an e-mail about my frustration and telling them that since the order has not shipped that they can cancel the order and I will go someplace else. Dec 4 2014 I received an e-mail stating that since the order has been assigned a tracking number and is ":ready to ship that the order cannot be cancelled.

I'm a retired combat instructor, long time reloader and avid shooter, I've bought from Midway for many years, have gotten several orders in just the last 5 months.I have yet to have any problems with them at all ! The only negative thing I can say at all is there has been more out of stock items recently; but the same thing is true and can be said of many sights, especially a company like Midway that offers so many things. I have dual residence and often order from 1 state and ship to the other, so far my orders have been right on time and location ! I never fail to add the NRA Round-up to my bill, It Does Make A Difference. For those of you with a bad experience, please try Midway again.

These guys send my parts to the wrong address, then promise to reship it when its returned. when it gets back, I get a store credit instead that I cannot use for the very same part I had gotten the store credit for. after I complain and tell them if I cannot use the store credit, I get this. "if you reverse the charge you will no longer be able to purchase from us. Meghan MidwayUSA Customer Service" I ordered the parts from Brownell's and had it in 72hrs

I found this site by accident, but when I searched the item I wanted I got a ton of great choices. I ordered the item and it arrived 2 days later. As advertised - Quick and Easy. I would recommend them 100%