MidwayUSAReviews of midwayusa.com

I tried to review an item marketed under there name (AR STONER) and they delete it each time.

Purchased high dollar amount of merchandise, in three separate orders, they have a 90 day satisfaction guaranteed, hassle free return policy, no limits no discretion implied. I decided I wasn't happy with a great some of it, did the online form, printed labels shipped it back. Never got credit or Merchandise returned, when i inquire they said we are sorry you have exceeded you return rate limit, and your account has been suspended no further returns or refunds can be made. They refuse to return calls or emails, right now this past point of bad business, this is theft. I've not only contacted the BBB, but the St Louis Police dept as well, it's well over $1000 dollars. Of my money and merchandise. If they have a return rate limit: 1. it needs to be implied in their policy, that they reserve the right to limit. (Implying a limit would hamper sales) 2. They make good on the business and their return policy, they have done with the customer, and stop doing business with them going forward, if they deem them as a problem. They don't get to do it midstream without returning merchandise or refunding money, Very bad business

Have ordered from midway over a dozen times now. I went in cautious as their are so many negatively written reviews and to be honest all that did was make me pay more in shipping because I didn't want to place a large order with no past experience with the company. While my overall experience has been great with them it is worth mentioning that their economy shipping utilizes ups smart post meaning they hand off the package to local usps for final delivery. Do yourselves a favor and either wait till you need more then a few small items and place a 100$+ order as they often offer free shipping at that point and you can choose ups final delivery and get your order on time. If that is not an option and you want a guarantee of timely delivery with accurate tracking pay the extra 5$ for upgraded delivery. I have used economy delivery and had no serious issues aside from delays after usps got there hands on the package, while I still received the items they were almost always 2+ days behind.

Ordered wsm ammo got it in a week and a day not bad opened it all rounds are corroded and 100 dollars for 40 rounds is not cheap but fair price but the quality is poor never will I use them again

Charged me $5 shipping for a item that weighs 0.12 lbs and it doesn't even make it to me on time. Next time I'll use anything but them..... even eBay is 10000x more efficient and shipping is free. I've spent enough money with them. I'm not even going to bother with their customer service after reading these reviews.

I always felt good about MidwayUSA and have spent thousands. Bought a scope, price dropped the next week. Instead of buying again at the lower price and returning the first I contacted them to simply do a price adjustment. Was told this was against Policy on special deals. I WAS JUST TRYING TO SAVE YOU ALL THE MONEY OUT OF RESPECT OF NOT DEALING WITH AN UNNECESSARY EXCHANGE! Woman told me I should have just done that, they wouldn't adjust. The worst part - sent an email to Larry Potterfield and the head of customer relations. Four days later got a form response from customer service that was from a previous email I had sent them on the issue to which they never responded. If you can't even email or call a loyal customer that had your best interest in mind, I won't do business with you anymore. Extremely disappointed in Mr. Potterfield. He must have fallen out of touch with the people who helped him get where he is. And I also feel bad for the NRA - I always upped my sales to support them as well. So disappointed in this company that I once viewed highly. They didn't care a bit when I told them I won't shop there again on principle. By the way, I returned the scope I would have really liked to keep. I have principles and don't lose track of them.

Just very disappointed with their customer service, they are slow to respond and very very un-genuine. Placed an order for (2) 8rnd magazines for my S&W 9mm. They were two weeks late from said arrival time, emailed to ask what hold up was, basically said we dont care go away....thanks I will not shop here again, and I will pass the word to others as well.....

5 boxes of CCI 22LR just placed in a shipping box. The CCI boxes are plastic, so they were all broken, and 22 ammo was scattered loose in the shipping box. Suck for both me as I will need to purchase some kind of holder, and it suck for the shipper as its not a real safe way to have to handle a box like that.... No response for either the company of the owner. Never again....