MidwayUSAReviews of midwayusa.com

Just finished a transaction that went smooth and by the numbers. Ordered on Thursday and had the hardware in hand by Monday morning. Good updates from Midway, UPS tracking was normal, and the goods were in great condition. I was a little nervous that recent reviews of Midway were so negative here, and on the BBB site. After assessing the posts that were made, the reviews fell into two broad categories. The first group were customers returning items well past the return period. The second category stemmed from delivery problems with USPS. Both issues are easily addressed by the following actions: Open the package when you get it and inspect the contents. Don't be that guy who gets buyers remorse 6-12mo later and expects a return. Don't trust USPS - spend a little more and get a UPS shipment option. USPS has degenerated to a point that it is functionally useless. Commonly packages enter limbo land, no matter who the sender is - and if I send a letter to my neighbor, it will travel over 250 miles to a central processing center and back in anywhere from 4 to 25 days.

This is the only company that I have ordered from that charges the customer to return an item. Also, I have found that their prices a higher than other online vendors selling the same product.

I have never had a good experience with Midway. I get wrong products, or when I get "free" shipping, they split the order into several packages and charge shipping on all but the first one. I have been overcharged, and still haven't gotten some items from previous orders. Today was the last straw. I had to create an account this time to check out, and they deleted my entire order plus my save for later list. Shopping there us a lost cause, and I will not ever try them again.

Great selection and prices, but can't always depend on listing accuracy, and I have received items in less than new condition (mangled zipper on a Boyd case, snap caps already scratched up). Customer service has been hit or miss resolving problems.

First time verified customer, ordered a diana air bug pistol on oct.28th was delivered on oct 31st on sunday. lighting fast delivery, item was perfectly packed, gun was in flawless condition, was so happy with dealing with Midway USA, will be ordering more soon.

Ordered a Wilson Combat SFX9 long grip frame with light rail. MidwayUSA shipped an SFX9 with the short grip frame and no light rail. I initiate a return and am told that it may take "up to two weeks" to complete the refund of my $3K. They never had the long grip frame model. They shipped what they had in stock ostensibly wondering if I'd notice or be too inconvenienced to care.

Sold me a item that was not the description I ordered. Different color carhartt coat. Did not have a replacement for me nor would give me discount if I kept coat. I had to send back in.

Ordered a gun part that never arrived. Called customer service and was told to call back in two days for them to re-ship or refund my money. Called back in two days and was told by customer service to call back in another four days. Called back four days later and customer service asked me if I wanted them to re-ship the product or issue a refund since the part has still not arrived, I asked them how they intended to re-ship and they said the same method. If this company cared one iota for customer satisfaction they would have offered expedited shipping but they did not. Just another company who wants your money but delivers crappy customer service.