MidwayUSAReviews of midwayusa.com

Got open box instead brand new

Online most stores sell at similar price due to competition. Sooo what differentiates is availability, customer service and shipping. Midway often offers free shipping on over $49 purchase but the free shipping is way, way, too slow. Sometimes I forget that I even ordered something. Disappointing since getting things quickly is a lot of fun. I would not mind it if the product price was lower but it's not.

I have had multiple orders from this vendor because I always get my order delivered correct and fast. Doesn't matter if it was more than 1000 rounds of ammo and targets or two boxes. My last order was at my front door in 36 hours from the time I purchased it. I will continue to use Midway USA. Thanks

Ordered 600 rounds of 5.56 and had the ammo 3 days later. The person who handled my order was pleasant and professional. I will absolutely be doing more business with Midway USA!

Ordered .38 special ammo. Received two days after ordered. Good experience. Price and shipping was high, but inflation has skyrocketed

They don’t have anything. All the products are “out of stock”, “unavailable”, or “no backorder”. There’s no need to sign up for a notification for products as they become available, because because I did it over a year ago, and I’m still waiting.

I ordered a heated vest from Midway and not once but twice the vest was shipped without the battery and charger that is included. I spoke to customer service and the escalations department and neither were willing to get the battery from the distributor they buy the vests from. The excuse was the vest is no longer something they sell however gave me the distributors phone number which i contacted. The distributor stated all vests are sent with one battery per item and there should not be any missing. The distributor also stated he will try to help me as best as possible as they have the battery and charger in stock. He stated he will speak with the rep at Midway and see if they want to purchase a battery pack and he can send it to me so there are no more delays. The Midway team said they will not work with their distributor as they will claim warranty on it for missing parts. Mind you i ordered 2 different size vests one i have returned as its the wrong size. Now the rep at the distributor will have my business from here on out as Midway right their wrong. Midway offered me a $25 account credit when the battery costs $50 and they will be paying $19 for return shipping. Some policy's don't make sense and for that reason it was a horrible customer experience. I was hoping to be out this weekend using this vest as it is now 28 degrees in the am when heading out thanks Midway.

I have had nothing but great experience with my previous orders. However, that is not my latest experience. Lost shipment (UPS/Post Office Sure delivery). Package lost; up to me now to wait 15 days (per Midway rep I finally reached via email) for them to trace my stuff. They are blasé once paid. I won’t be back.