Michael Todd BeautyMichael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Michael Todd Beauty (michaeltoddbeauty.com) has 819 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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MDD
When I received mine, l'd have to try it right away. It was amazing. I can't even tell you. Then I ran into a small glitch and had to contact customer service. Nowadays, that's not always a positive experience. But I gotta tell you this company stands behind their product and their product is amazing..
Lisa B.
Customer service responds in a quick turn around time, which is impressive for an online reach only.
Diana M.
I purchased my Sonicsmooth Pro + device and it stopped charging. I reached out to Customer Care at Michael Todd Beauty and they responded quickly with options to resolve the issue including honoring their warranty. It is often difficult to receive responses from Customer Care these days so it is significant that I received a quick response. The fact that they stand behind their products is also huge. I am happy with the device so was really upset when it stopped charging. I am so glad I will have this resolved at no cost and be able to continue using this great item!
Lateasha B.
I have been using my Soniclear elite everyday since Jan 2024. I just started to notice my battery wasn’t holding charge. I sent an email to the customer service team and the very next day they had a solution for me. Best customer experience ever I will forever be in Michael Todd Beauty fan!
Charmaine M.
My device stopped working after a couple of months. I was advised that in order to receive a replacement without incurring the freight expense of returning the item, I needed to leave a review here.
Ma Erissa C.
This is the best customer service I have ever experienced in my online purchases. Their response is prompt and right away they offered a kind and generous resolution to my concerns. The after sales service is phenomenal. I feel safe and secure with this company and I will continue to buy their products.
Lana
I'm so happy with this Michael Todd Beauty device. i've using the same dermaplane device for 5 yrs and it always breaks, but, I just buy a new one because it's cheap.With my new Sonicsmooth Pro+ I won't be wasting money and the product is 100 times more effective. This is the smoothest my facial skin has ever been. It has 3 speeds and easy to change blades. This is definitely a great investment.
Amy Joseph S.
I love my Sonicsmooth Pro+, but it quit working after charging it for the third time. Green light would come on, but the head would not light up or vibrate. I reached out to Michael Todd Beauty on late Friday morning and they actually got back to me the following Saturday morning. I was really impressed that they got back to me so quickly and on the weekend.Their Customer Service responding in record time and it truly impressed me!! Thank you Customer Service for your fast response time and willingness to take care of my situation. I look forward to receiving my replacement soon so I can continue to take care of my skin.
