Michael Todd BeautyReviews of michaeltoddbeauty.com

Customer service agent called back. I explained how I Received a package where the organic aloe vera oil spilled. The agent apologized, they are replacing the oil and sending a small gift for my inconvenience. I appreciate the prompt and courteous service.

I placed quite a big order with them and when I received it found that half of the moisturizers as well as the serums were defective and could not be used at all. I informed them about this (providing photos) and they undertook to send me replacements. Months later and I have received absolutely NOTHING.

Terrible customer service! Their customer service is basically non-existent if you happen to have an issue with your order. I ordered a Soniclear Elite system + Cashmere brush head off of the Michael Todd Beauty Canada website and received it in a timely manner (although the cashmere brush head shipped separately). Unfortunately the Soniclear made my skin break out terribly after using it for a couple weeks. I contacted their customer service for any tips, as I didn't just want to give up on their product all together (maybe I was using it too often, etc). I never received a response. Then I emailed again to follow up and received one email back a few days later saying they must not have received my initial email... even though you could see it in the email chain. I responded back to them again and still have yet to receive a response. I now want to return the item since it isn't working for me and they won't offer any help, but because I've been waiting and waiting for them to respond, I have now surpassed their 30-day window for a return. This is unacceptable and they do not have a phone number you can call either. They also charge a $40 restocking fee if you even end up being able to return their product. Terrible customer service and would not recommend.