Michael Todd BeautyReviews of michaeltoddbeauty.com

I saw the ads on social for a few months and was intrigued by the addition of the "sonic" vibrations opposed to standard dermaplaning. I have been shaving my face for decades with a good men's razor and very occasionally have some ingrowns but overall I have always gotten a close and comfortable shave that way. I believed that the tool would be an upgrade but have used it 8-10 times now, with little tweaks suggested by the company and/or instagram. Each time my skin is a mess within two or three days. I get deep, painful ingrown hairs and they seem to get worse each time I use it. I reached out to the company and they were responsive, providing several techniques to try to alleviate the issue, but none have helped. I was traveling over the spring and forgot a face razor, so I used a cheap disposable Bic single blade. I had no issues with redness or ingrown hairs, but two weeks later when I used the Sonic Smooth my face erupted again. I do like the microdermabrasion tip and use that once or twice a month but that's not worth what I paid. I will say that the company gave me a partial refund, which I neither requested nor expected, but obviously appreciate. I really wanted this to be live up to the hype but for me it's a no.

the site seemed fine, maybe a bit manipulative. The company seemed fine, but the products were not exactly safe and friendly. containing ingredients to spray on your skin such as butane and propane, and the equipment leaving cuts and a sunburn feeling. The hair grew back way quicker than the once a week you could shave with the product. overall a very disappointing experience and I feel I overpaid.

I reached out to Michael Todd Beauty customer service multiple times because my device never worked, even after completing all of the troubleshooting steps outlined on their support portal. Unfortunately, none of the recommended steps resolved the issue. It did take a few days to receive a response, and I was becoming frustrated during that time. When customer service did get back to me, they provided clear instructions on the next steps and made the replacement process straightforward and easy to follow. I appreciate their assistance once communication was established and am hopeful to receive a new, fully working replacement device soon.

It did not do much for me and I'm fair skinned. It could have been bc I did NOT get the whole package! How am I supposed to see my peach fuzz without the face spray that it should have come with it? Disappointed

I have tried to contact customer service several times their mailbox is full so you can not leave a message. I sent several emails and I still have not heard back from them. I have a personal shopper assistant that was assigned to me from day 1 when I purchased my products. They responded back quickly so they tried to contact there team support and to this day still haven't heard back. Poor customer service never have I had this much difficulty with a company to responded to help with issues they responded quickly. I have bought products from them couple years back and they responded quickly. This time it makes you wonder if they are still in business. If they keep this up they won't be for long. I wrote on BBB. I'm going to social media. Beware product does not work it won't charge save your money. Very unhappy, products are not cheap they are expensive. Poor service. OH MY GOSH, people READ the negative. I should of done my research first before I bought. UPDATE: My personal shopper assistant fondly received a response I started contacting them on Monday and they contact me on Friday after I went on social media. Very poor service. I mailed my soniclear petite. I had to pay for shipping and for return shipping once they examine the soniclear they will send it back at my expense. My expense for shipping out of my pocket is $30.00. I will update once I receive either a new or my original soniclear petite after they examine my soniclear petite. UPDATE 3/5/2024 Micheal Todd Beauty customer service took care of my Soniclear petite and also replaced it for a new one due to after the warranty department took a look at mine that it was not usable so they sent me a new one. Plus the shipping label to return back to me. They are sending me a check to cover the cost of the return label what I paid for of course I had to show proof of my purchase. Customer service once we started communicating has been awesome. To bad I had to go to such length to get there attention. I was not giving up until everyone heard what I was going through. I did change my 1 star to 3 stars. I would of given 5 stars if I didn't had to fight for attention. Thank you Micheal Todd Beauty for making it right.

Absolutely love my new soniclear elite. Only down side was the packaging! As it’s an electronic device, I would have expected some cushioning around it but no, none. The box was just in a satchel, I also ordered an extra face brush and it was just thrown on the outside of the box..

The website employes a scammy tactic of inflating the reviews for their products. Regardless of which product you select, they all have hundreds of 5-star reviews. This is due to the fact that they show reviews from other products, but append a note saying "Originally posted on (other product name)". This does not accurately reflect the product in question and skews customers' perception of it. The website does not provide any way to filter out irrelevant reviews.