Michael Todd BeautyReviews of michaeltoddbeauty.com

I reached out to Michael Todd Beauty customer service multiple times because my device never worked, even after completing all of the troubleshooting steps outlined on their support portal. Unfortunately, none of the recommended steps resolved the issue. It did take a few days to receive a response, and I was becoming frustrated during that time. When customer service did get back to me, they provided clear instructions on the next steps and made the replacement process straightforward and easy to follow. I appreciate their assistance once communication was established and am hopeful to receive a new, fully working replacement device soon.

I was having trouble getting the charger for my Sonicsmooth Pro+ to work within the first year. It had just stopped charging altogether.I was very disappointed as I was very pleased with the Product’s performance. I contacted Michael Todd Beauty and they offered to send me a brand new replacement for the entire set free of charge. Excellent customer service!

My experience with customer service was great! My email regarding my issue was returned promptly . And final email was returned within 24 hours with an excellent resolution. I’m am very happy because I love all the products that I have purchased and will continue to purchase knowing that I will be taken care of if any problems arise in the future.

Awesome customer service. Quick and friendly replies. They gave me two easy options. Impressed with their commitment to customer satisfaction.

Fast and quick receipt of purchased product After spending a lot of money on waxing I decided to purchase the Sonicsmooth Pro+ and was not disappointed. Highly recommend this product to assist with removal of unwanted facial hair. You will not be disappointed!

I own two Michael Todd devices - the dermaplaner and the IPL laser hair remover. When I first saw these products on UTube I wanted them, but I was suspicious. There are so many scams and cheaply made items. I'm delighted to report that I've been extremely happy with both products. They are well made and function exactly as advertised. I love them both! When I had a problem with the laser device I got an immediate response from the company, which fully honored the warranty and promptly sent me the latest version as a replacement. I highly recommend this company!

I was having an issue with a unit I purchased nearly 3 years ago. I contacted customer service via email and they promptly responded and offered 2 options I could choose from to secure a new working unit. Really first class customer service, they clearly want their customers to be happy!

The sonicsmooth pro has been a great addition to my self care routine. My face is smoother and fresher. I love that you can’t do it wrong! I had a little glitch with the product but customer service responded quickly and with great care. I highly recommend this product and the integrity of the company.