Desire D.
The whole interaction ( website
The whole interaction ( website, shopping, payment, shipping, packaging, delivery time and product) was great! Will be making future purchases.
Response from MiansaiFeb 19, 2025
Thanks!

At Miansai, true craftsmanship is at the heart of everything we create. Since 2008, each piece is handcrafted by artisans with decades of experience, using only the finest materials—sterling silver, gold, premium leather, maritime-grade nylon rope, and precious stones. This careful selection and attention to detail ensure that every Miansai creation is more than just an accessory; it is a testament to our commitment to elevated design and refined craftsmanship.Our process begins with an idea, brought to life in our Miami design studio, where innovation meets timeless elegance. We don’t just follow the trends—we set them, transforming raw materials into pieces that carry the authenticity and integrity of our brand. In a world of fleeting styles, our creations stand apart, designed to endure and resonate with those who appreciate the essence of true craftsmanship.
Miansai (miansai.com) has 97 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Desire D.
The whole interaction ( website, shopping, payment, shipping, packaging, delivery time and product) was great! Will be making future purchases.
Response from MiansaiFeb 19, 2025
Thanks!
MICHAEL J.
They deliver high quality as advertised!
Response from MiansaiFeb 19, 2025
Thank you!
Matt
Product was nice and shipped quick but he clasp broke within two weeks
Response from MiansaiFeb 2, 2025
We're sorry to hear about the issue with your clasp. We take quality seriously and want to make this right for you. You can visit returns.miansai.com to exchange or return your product within 30 days, and we also offer a 1-year warranty that covers repairs and replacements.
Not H.
I ordered a bracelet Dec 18th and I still don’t have it. Customer service is horrible. Wont answer my emails. Going to open a dispute with my cc company.
Response from MiansaiFeb 3, 2025
We're very sorry for the delay and the frustration with our customer service response. An issue with our support system prevented some tickets from reaching our team, and we’ve worked with our software provider to resolve it. Most orders ship within one business day, but unfortunately, an unexpected issue delayed your bracelet. We understand how disappointing this is and want to make it right. Our team is reaching out to you directly to resolve this as soon as possible. Thank you for your patience.
Bonnie D.
i've have had the ring for two weeks now it's just been sitting in the bag i haven't even given it to my boyfriend yet and it has brown spots on it. and the letter engraved is tinyyyyyy. this is so annoying honestly. i wish i could post a picture not worth it do not buy
Response from MiansaiJan 31, 2025
We're really sorry to hear this—this isn’t the experience we want for our customers. Tarnishing like this is absolutely covered under our one-year warranty, and we’d love to make it right for you. As for the engraving, we do our best to represent sizing accurately on our site, but we appreciate your feedback and will be passing it along to our team.
Timothy F.
Lovely ring. Correct size, good price, high quality, and flawless delivery. 🙂
Response from MiansaiJan 31, 2025
Thank you!
Taia
I bought the green jasper signet ring for £230 and after two months, the stone had fallen out. They gave me credit to buy another ring and I bought the band with a sapphire in. When it arrived, the stone was black and not blue at all. Whilst customer service was good, the quality is extremely low for the price. I would not recommend.
Response from MiansaiJan 31, 2025
We're truly sorry to hear about your experience—that’s not the standard we hold ourselves to. We take quality seriously, and your purchase is covered under our one-year warranty. We’d love the opportunity to make this right for you and will reach out to you shortly.
Happy in C.
I buy pieces for my 3 grown sons and husband. They love it! They have had some pieces for some time and still look awesome!
Response from MiansaiJan 31, 2025
We appreciate your support and feedback!