Samuel H.
Do your research
I like most of my Miansai jewelry. That being said, some pieces are better than others. Some are durable, others are not. For example, the pendants I have received from them are truly beautiful (though, smaller than they appear on the website). I have had issues with the lynx chain, which snapped off my neck in my sleep. The $95 chain is unbelievably underwhelming since it could not possibly be thinner—think the width of fishing line. No wonder it broke so easily. While I love the style of the annex Venetian chain bracket, the oxidized silver coating peeled off within 2 weeks after I received it. Very disappointing for a $150 bracelet. I think this brand would attract many more customers if they were to increase the size of their pieces. Everything they sell is small, slim, easy to lose, easy to break. It’s a risky purchase.
Response from MiansaiApr 17, 2025
Thank you for your detailed feedback—it’s incredibly valuable. We're glad to hear you appreciate the design and craftsmanship of many pieces, though we're sorry to learn that some didn’t meet expectations in terms of durability and scale. We’ll share your insights with our product team as we continue to refine our offerings. In the meantime, our customer service team is here to help and can assist with our one-year warranty—please don’t hesitate to reach out.