warren C.
Product is great
Product is great. Delivery is quick. Very pleased with my experience
Response from MiansaiFeb 19, 2025
We appreciate it!

At Miansai, true craftsmanship is at the heart of everything we create. Since 2008, each piece is handcrafted by artisans with decades of experience, using only the finest materials—sterling silver, gold, premium leather, maritime-grade nylon rope, and precious stones. This careful selection and attention to detail ensure that every Miansai creation is more than just an accessory; it is a testament to our commitment to elevated design and refined craftsmanship.Our process begins with an idea, brought to life in our Miami design studio, where innovation meets timeless elegance. We don’t just follow the trends—we set them, transforming raw materials into pieces that carry the authenticity and integrity of our brand. In a world of fleeting styles, our creations stand apart, designed to endure and resonate with those who appreciate the essence of true craftsmanship.
Miansai (miansai.com) has 97 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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warren C.
Product is great. Delivery is quick. Very pleased with my experience
Response from MiansaiFeb 19, 2025
We appreciate it!
CC
Great quality items with beautiful design
Response from MiansaiFeb 19, 2025
Thank you!
Martin R.
The product was delivered to the wrong address and have emailed the PR Team about it but have not received a reply.
Response from MiansaiFeb 19, 2025
Thank you for bringing this to our attention—we sincerely apologize for the experience you’ve had. We understand how frustrating this must be and appreciate your patience. We’ve shared your feedback with our marketing team, and we are actively working with the third-party carrier to investigate the situation and locate your package. Someone from our team will follow up with you directly as soon as we have an update.
Modi
Speed of delivery was out of this world
Response from MiansaiFeb 19, 2025
Thanks!
Joseph
Pendant arrived badly scratched. So much so that it looked used. Now the necklace is sold out so I can’t replace it with a non-defective one. I will be returning for a refund. Packaging should be improved by keeping pendants in protective small plastic bags rather than loose so they can become scratched.
Response from MiansaiFeb 10, 2025
We're truly sorry to hear about your experience—this is far from the quality and service we strive for. It’s disappointing that your pendant arrived in such condition, and we understand your frustration, especially with the item now being sold out. We appreciate your feedback on packaging and will certainly take it into account. Our team will be reaching out to you directly to find a way to make this right.
Aseem B.
Quality earrings
Response from MiansaiFeb 19, 2025
Thanks!
Miansai C.
Close to 3 months, being deceiving as to why they aren't able to deliver the order placed They gave the same excuse 5 times in a row: It seems that we did not properly anticipate the popularity of the " ". that you ordered. We expect that this item will be back in stock around "" Terrible Customer Service, difficult to be reached, IG no response, and with email/ customer support route Computer generated answers, without even reading what you wrote to them. You buy and they they push you to cancel, stringing you along
Response from MiansaiFeb 10, 2025
We sincerely regret the frustration and disappointment you've experienced—this is not the experience we want for our customers. We recognize that both the delay and the difficulty in reaching a real person added to your frustration, and we’ve taken steps to ensure this doesn’t happen again. While most of our orders ship quickly, unforeseen issues can occasionally arise, and we apologize for being unable to fulfill yours. Our team will be reaching out to you directly to make this right.
Romeo
Awesome packaging and very solid jewlery
Response from MiansaiFeb 19, 2025
Thank you, we appreciate it!