Mia MelonReviews of miamelon.com

I was very excited about this purchase and I didn't mind spending $199 on a jacket from an unknown company because I thought I am helping them grow. I couldn't be more wrong. The item arrived in a USPS box in a plastic bag visibly old and crinkled. I realized that the purse was missing but I didn't notice that the items wasn't new. Someone must have sent it back. I contacted the company, they sent some emails adding me to the thread. Never received the bag or the money or even some apology. It was too late to cancel the purchase because I was travelling. If you are in the US, stay away from this company, it doesn't have any civilized shipment/return procedures.

I had been frustrated with Mia Melon but Tanya had been so helpful and proactive about resolving my problems. Thank you for excellent service

EDIT: I was provided a phone number to contact via the kickstarter and got in touch with Tanya at Mia Melon who was able to confirm my order and had my coat sent out. She was kind enough to help me pick the best size and I received the jacket. It is very beautiful and was everything I was hoping it would be two years ago when I ordered it. I have adjusted my stars on my review to reflect receipt of a beautiful coat and the service I was finally given, but they lose a star due to the neglect on the kickstarter. I cannot speak to ordering directly from this company, however. ORIGINAL POST: It is a shame I have to resort to being loud. It’s a shame I got told my item “shipped” in 2021 when it never was. No tracking info was ever sent to me as promised because it WASNT SHIPPED.

I love the Mia Melon products and the company's excellent customer service. I received the wrong products in my order. Although I didn't initially hear a reply to my initial e-mail, once I sent a follow-up, Tanya immediately took action to get me the right product. It turns out my e-mail went to her spam folder. Thank you!

Tanya in customer service was super helpful, responsive, and friendly! I’m so happy and got a great deal on very cute and useful items!

Shipping was quick and efficient. I really appreciated the email from Tanya checking to see if there were any customer service issues. The best part is the Skyler coat is everything! What a fashionable, sleek coat. Stylish without looking like I'm trying hard.

I ordered a jacket from Mia Melon yet needed to return because it didn't fit well. I exchanged it for another style and size yet again didn't like the fit and so I asked for a refund. Tanya, the customer service agent I worked with, was genuinely responsive and helpful throughout the whole process. I didn't end up finding a jacket that worked for me this time around yet I had a great experience with their customer service. I will definitely be back in the future. Thank you Tanya!!!

I tried on a friend's Mia Melon lightweight jacket and was impressed by the feel of the fabric, quality, and style. I decided I needed one for a trip to Scotland... in one week's time. Tanya was super responsive and assured me that she could get my favourite (the Lucia in aqua) to me within a few days. And she delivered! Now I have a beautiful, practical jacket that I expect will be a wardrobe staple (I should add that I spend a lot of time in rainy Portland and Vancouver) for years to come.