Mia MelonReviews of miamelon.com

I’ve been wearing this jacket for over 5 years and it still holds up great! This jacket is obviously of high quality and I recently got one of their backpacks for university. I had no problem with customer service.

I have had a Mia Melon jacket for a few years now and love it! It’s survived me wearing it daily in all kinds of weather. I recently purchased a new one that I know I’ll love just as much. I’ve received great customer service as well. Can’t recommend this company enough!

I see lots of bad reviews, too bad as the quality of their jackets is great. I've been wearing my One Man Outerwear jacket proudly for a couple of years now. It looks sharp, I get quite a few compliments and it's my go to jacket for business meetings too.

I ordered two jackets in July 2022, neither of which fit. When I contacted Mia Melon to return them I was told I would only get store credit (which was not at all apparent when I made the initial purchase). Because of this, I decided to get a size exchange for one of the jackets, but that one also had fit issues. When I contacted them again for another return, they ghosted me. They never responded to multiple emails and phone calls, and I never got a refund or even the promised store credit. I’m stuck with a coat that doesn’t fit and I can’t return, and I’m out $275. It’s been five months since the initial order. Don’t give your money to these people under any circumstances.

I’m still waiting 2 months later for my order. Repeated calls, texts, and emails to customer service have been unanswered and ignored. It’s incredibly disappointing, and I’ve found many reports to the BBB that reflect my exact experience. I’m unsure if the company is bankrupt or if something else unsavory is happening, but I won’t be shopping with Mia Melon again.

I ordered a coat on 11/1/22, I still haven’t gotten it. I made the mistake of ordering an additional coat on 11/5/22. I haven’t gotten either. They responded to an email on 11/15 saying my package will be shipped from the Vancouver store and one item was back order. The item from the Vancouver store was never shipped. I then purchased coats from Eddie Bauer because I needed a coat for a trip to Europe. I’ve emailed them trying to cancel one of my orders since I bought a different coat (I would like one of the coats still). They haven’t responded but did send me a new email saying something (no order number) will be shipped soon. I don’t believe it will be since I’ve told that before. If shipping does take a month or more then please update the website. Don’t sent emails saying it will be shipped soon (2 weeks later it hasn’t been shipped) and promptly respond to emails.

I bought my wife and myself new coats for the winter. I purchased their waterproof wool coats. The coats came within 14 days of me placing our order and the value and quality was much better than what I was expecting. Now we have been slammed with hard rain and snow and the coats are keeping us warm and dry as advertised. The performance is what is inspiring me to do this review. My wife also just loves her coat, we highly recommend a Mia Melon or One Man Outerwear coat.

I made an online purchase of two coats from Mia Melon via their website in the spring of 2018. Even after an exchange of one of the coats, nothing fit correctly so I requested to return everything. My returns were delivered and accepted by Mia Melon, and finally on May 17, 2018, Mia Melon's customer service confirmed via email that my store credit was activated in the amount of $269.35 USD, and it would never expire. On Tuesday, November 2, 2022, I attempted to make a purchase on miamelon.com in order to use the aforementioned store credit. However, when I entered the code associated with my store credit as directed, only $20 was taken off the total, not the amount of my store credit. I immediately contacted shopmiamelon at miamelon.com to alert them of the problem. After 48 hours and no response, I emailed again on November 4. I also sent a text message to 604-423-2822, the number listed on their website noted as "fastest response," on November 7 and never got a reply. I sent a follow up text on November 10, and still nothing. The business has responded that is information is not valid, but I want to note they have updated their website to say this number is voice-only AFTER I submitted this review. I visited the site multiple times and the contact number noted did in fact state customers could send text messages. In this time frame, I have also posted and sent several messages via Mia Melon's social media channels, Facebook and Instagram. They have neither acknowledged receipt of these messages nor responded. I'm at my wit's end trying to reach someone at Mia Melon to resolve this issue, as $269 US is a lot money that I would prefer not to lose. While I do think their products are high quality, I would NEVER recommend anyone purchasing anything from Mia Melon. EVER. Their customer service was iffy at best four years ago, and as other reviewers have also experienced, it's now simply nonexistent. At this point I have filed a civil claim against them in an effort to get my money back since the window for disputing the original Paypal charge has long since passed. The business responded with an intention follow up with me to resolve the issue, and it has been one week and surprise surprise - ZERO follow up. No email or phone call from Mia Melon whatsoever. Shameful! This company clearly engages in deceitful and fraudulent business practices and they should be shut down immediately!