MiaDonnaReviews of miadonna.com

Beautiful ring, wonderful customer service, I could not be happier to have purchased an upgraded engagement ring from MiaDonna.

I wish I could give a a zero star review. My partner purchased an engagement ring from Mia Donna late winter / early spring that was too small. We needed to resize it and sent the ring back in March. This unfortunately coincided with closures of their jeweler and factory due to the pandemic. We were of course understanding of a global health crisis and didn’t hound the company. My partner emailed the rep to confirm that her tracking number had indicated delivery of the ring back in April. She specifically asked the rep if there was any information she needed. The rep said no but it would be a delay in getting the resize. We again understood and my partner followed up late May. The rep said the factories and jewelers were opening back up and we were going to get the ring resized in the coming weeks. We were excited that this was coming to closure. Fast forward to this week. The rep emails around 7 pm on a Saturday to tell my partner that the ring has been lost and she must go to USPS to find the tracking or else they won’t be able to find it without the tracking. She said if USPS lost it then it’s on them and they must pay the insurance. We found that odd but my partner went to the post office as soon as they opened the following Monday. The post office explained that the insurance on their packages was only 60 days and if the company received it there wasn’t much they could do. The supervisor at USPS said Mia Donna dropped the ball. My partner emailed the rep to explain this and asked for a refund. The rep was defensive and not customer service oriented. There were no solutions or options just kind of an “it is what it is” attitude. Figuring she was out the money, my partner and I purchased a second ring from another website. Disappointed, but the second ring is really nice and we were happy with it. The rep emails later in the afternoon to say they found the ring after saying they wouldn’t be able to find it. So, essentially, all it took was a good solid work day of looking. The rep’s reactivity caused us to panic and seek an alternative. We were told the ring was gone only to be found roughly 8 business hours later. My partner said she would like the ring refunded and while we understand we are outside of the window, no concessions were made, no alternate options, no credit, no anything really. If you’re looking for an experience in buying a very joyful and symbolic piece of jewelry, go elsewhere.

I did the try-on service with MiaDonna and found it to be a great service. Their customer service staff is prompt and helpful with questions . The samples were beautiful, the only reason I’m not giving 5 stars is because I haven’t bought an actual ring yet so I can’t attest to the quality.

The rings came very quickly and were stunning! Highly recommend the Home Try On Option.

The gem was stunning, and completely guilt free. It's not only indistinguishable from a mined gem I'd say it's clearer. Would highly recommend.

During this unprecedented time, I was very happy to see that MiaDonna & Co. offered a Try At Home service. The rings came in a timely manner and presented elegantly. Thank you!

Love the ring my fiance purchased! MiaDonna's jeweler did an excellent job. At first, the ring was much too big for me. MiaDonna's team were great about responding back to me quickly and helping get the size I needed.

Love the engagement ring I purchased for my fiancé. She was so happy!